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Dutch B2B Technical Support Advisor (part-time, remote)

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Native or near-native Dutch speakers, Fluency in English, Clear communication skills, Tech-savvy knowledge of MS Office tools.

Key responsabilities:

  • Clarify customer requirements and provide resolutions
  • Ensure service meets contractual KPIs
  • Manage incoming video calls
  • Build trustful relationships through communication
  • Keep records of customer interactions
ManpowerGroup Greece logo
ManpowerGroup Greece Human Resources, Staffing & Recruiting SME https://www.manpowergroup.gr/
51 - 200 Employees
See more ManpowerGroup Greece offers

Job description

Hello Dutch Tech - Gurus

Are you looking for a career change with a forward-thinking global organization?

Then, come be part of an award-winning company and join a successful team that will 🚀 boost🚀  your career!

ManpowerGroup on behalf of its client, a global technology and services leader is looking for highly dexterous and digital-savvy Dutch speakers to work part time, 20 hours per week.

📌 HQ Location:  Athens

📍 Working Model: Fully remote

🖋️You will be reporting to Technical Support Supervisor

What you will do:

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Management of incoming video-calls
  • Build sustainable relationships of trust through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents
  • Ask probing question to identify the technical issue faced by the end user and support with the troubelshooting steps needed
  • Work 3 days per week; Monday & Wednesday 10:00-18:00, Friday 10:00-14:00 FIXED SCHEDULE 💃

Requirements

What we are looking for:                                                                         

·       Native or near-native Dutch speakers

·       Fluency in English

·       Clear Communication Skills

·       Tech savvy/Knowledge of MS office tools

·       Enthusiastic, patient, empathetic, multi-tasking and communicative

Benefits

💰 Competitive compensation

💸   Rewarding bonus scheme

✅   Permanent contract

💉   Private health care benefits

All candidacies will be treated with strict confidentiality.

If you feel this role is for you, then waist no time!

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishDutchEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Office
  • Multitasking
  • Relationship Building
  • Customer Service
  • Verbal Communication Skills
  • Problem Solving

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