At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
The Ads Growth Advisor teammate will be driving adoption of eBay’s Promoted Listings product on the Irish and Spanish marketplaces, to proactively enable marketplace revenue.
This will be achieved by developing tailored support plans over a twelve-week period to ensure each business achieves its advertising growth goals on eBay.ie and ebay. The growth adviser will be the single point of contact for promoted listing queries during these twelve weeks and will perform adoption reviews to ensure the success of each customer.
A drive for results is essential to the role's success and high proficiency to work within a lively and consistently changing environment under your initiative.
Successful candidates will need to demonstrate the ability to sell through service by up-selling, cross-selling various products, features and promotions through service and value based approach.
This role will focus on supporting our extension into Brand/B2C seller categories and verticals based on scaling needs.
What you will accomplish:
- Be the primary point of contact of support for sellers to adopt Promoted listings products over a 12-week rotation period
- Develop a trusted adviser relationship with key customers, partners and CVC leaders
- Communicate the progress of monthly/quarterly initiatives to internal and external partners
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organization
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Responsible for working with the Business unit to onboard and integrate new clients and developing existing client relationships
What you will bring:
- Proficiency in English and Spanish language is required, and another language will be seen as an advantage
- Commercially focused and have a strong track record of achieving and surpassing targets
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Proven ability to prioritize multiple projects at a time while paying strict attention to detail
- Natural relationship builder with integrity, reliability and maturity
- Critical thinking and problem-solving skills
- Excellent time and project management skills. You’re always looking to improve inefficient processes
- Strong experience within a customer service, commercial background, client relationship management environment or university degree plus three years’ experience
eBay Benefits
- Yearly Bonus Plan
- 5% Language Differential
- 25 days Holidays
- Educational Assistance
- Healthcare Plan & Life Assurance
- Pension Plan
- Discounted on-site Canteen
- Free on-site Gym
- Sabbatical every 5 years…. plus lots more!!
This is an excellent opportunity to expand your knowledge in a core area of growth for eBay. If you want to work with business unit partners, grow our seller's businesses - if you have the appetite for challenging and disrupting for positive change - this is the role for you.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.
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