Job Title: Problem Management Assistant Intern
Department: Dayforce Development - Hosting
Work Term: Winter 2025*
Duration: 4 months (January 2025 – April 2025)
Location: Virtual
Roles: 1
- Full-time availability of 37.5 – 40 hours weekly is required to be eligible for this opportunity.
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise -
Makes Work Life Better TM- Reflects our commitment to employees, customers, partners and communities globally.
Benefits For Students
- Experience working for one of the fastest-growing Human Capital Management technology companies in the world
- Access to Dayforce’s development programs and resources
- Ability to work with as well as create relationships with members across the globe
- Autonomy to bring forth new ideas and optimize existing structures within the organization
- Meaningful responsibilities, enabling you to obtain ‘real-world’ experience
- Dynamic hands-on exposure to multiple business units and stakeholders across Dayforce
Summary/About The Opportunity
We are looking for an intern to assist as a Problem Manager/Analyst. The primary responsibility is to assist the Problem Manager and help conduct the investigation of root cause for major incidents using 5-whys principles. As part of these efforts, you will work with the Problem Manager and teams to perform detailed root cause analysis, drive and track prevention action items, and provide weekly summaries and status updates. Collaborating with the Manager of Problem Management, this person will partner within our Cloud and engineering teams and identify areas of opportunity to improve the quality of product and service by applying preventative measures. This person will also partner with our Product & Technology (P&T) and Global Incident Management teams to help increase problem tracking and root cause analysis across all regions and products we support.
Primary Responsibilities/ What You’ll Get To Do
- Learn the overview of the Problem Management processes, attend post-incident review meetings, assist with documenting the notes, and capture and creation of action items.
- Perform follow-ups on overdue action items to receive updates and document in our problem management tool.
- Assist with building or updating reports for tracking, trending etc.
Qualifications/Skills And Experience We Value
- Computer Science background/ computer technical skills such as software programming or Database
We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Dayfoce.com or follow us on LinkedIn to learn more about how we are impacting the world of work for our customers, employees and you!
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
