Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better TM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States or Canada. For candidates residing in the St. Petersburg, FL area, there will be 2 in-office days per month.
About The Opportunity
Dayforce is currently seeking a Full-Time Salaried Payroll Delivery Manager I to join our Dayforce Managed Team. The role focuses on collaborative leadership of Payroll specialists for an assigned book of clients. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business.
The ideal candidate will have a strong background in effectively managing clients relationships, support process sustainability, indirectly managing the payroll specialists and being a strong consultative partner. They will also have an in-depth working knowledge of US/Canadian payroll, year- end processing, projects management, own day to day deliverables and has an “I own it” attitude with a “Be the Difference” passion to deliver exceptional results.
What You’ll Get To Do
- Manage a broad scope of day-to-day operations with agility and through continual change.
- Maintain oversight across multiple internal departmental actions, items and work to resolve within tight time deadlines
- Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage, leads efforts to continually improve in these areas.
- Ensure adherence to contract and service level agreements (SLA) compliance by measuring and monitoring quality
- Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements to effectively increase value
- Be a subject matter expert of Ceridian and Client information and make recommendations to internal and external leaders
- Track workflow processes, managing tasks and removing bottlenecks to meet timelines
- Make recommendations on resource utilization to provide maximum efficiency
- Support (existing and new) clients and internal teams throughout various client life cycles
- Consistently and successfully assist in project planning and project rollout
- Plan and coordinate Operational tasks and readiness for Parallel and Dry Run Testing
- Assist in directing Payroll Specialists to the necessary tools, provide coaching and training to the team.
- Assist in establishing standards and best practices to initiate/create document standard operating procedures.
- Prepare and present metrics, business reviews, processes, changes and other items to internal and external front line or executives
- Create and maintain positive internal/external relationships with various teams and external partners
- Provide world-class customer service in all aspects of the job
- Create, enhance, support and promote cross-functional training and create a network of cross-functional internal partners.
- Complex product, payroll and offering knowledge is essential, as it requires specific detailed knowledge and the capabilities to accomplish assigned tasks.
- Communication skills are essential, you must be able to transfer all information to others (clients, leaders, co-workers) effectively and efficiently.
- Have an “I own it” attitude about deliverables and projects from start to finish
- Approve payrolls while adhering to compliance guidelines before commit
- Responsible for year-round compliance and control efforts
- Perform frequent employer level audits to ensure accuracy of payroll and tax setups based on legislative compliance or obtains internal partnership to do so
- Manage or perform the quarter and year end process among the payroll team and internal partners to execute payroll requirements on time and accurately
Skills And Experience We Value
- A minimum of 2 to 4 years of payroll knowledge and experience in high volume payroll operation and managing end to end Canada and/or US payroll (Includes Balancing, Quarter End (US), ROE (CA), Tax, Garnishments, Legislation & Year End)
- Experience de-escalating difficult conversations in a customer-facing role
- End to end payroll experience a plus with strong analytical and technical expertise
- Meticulous planning, organizational and resolution skills for payroll operational items at a client level, including positive change management abilities
- Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers
- Bachelor’s Degree desired or equivalent work experience
- Enthusiasm, a strong work ethic, and optimistic attitude
- The ability to be a strong team-player, especially in high-pressure, fluid situations.
- The ability to travel intermittently
- Routine flexibility in work schedule to support clients and team based on business needs. Candidate should be available to support operational hours of work between 8am-8pm Eastern Standard Time (EST). Weekends and public holiday work may be required.
What Would Make You Really Stand Out
- US Payroll and/or Benefits certification highly desired.
- Experience with Canadian payroll extremely desirable
- Enthusiastic and passionate about being engaged and collaborating.
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About The Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
