Match score not available

Reservation Agent

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

Minimum of 3.5 years experience in reservations or customer service role, Previous experience preferred in hospitality or travel industry, Proficiency in using reservation systems and software, Strong organizational and multitasking abilities, Excellent verbal and written communication skills.

Key responsabilities:

Assist clients with inquiries via phone, email, and chat
Process and manage reservations accurately using the booking system
Clearly communicate reservation details and policies to clients
Resolve issues or complaints related to reservations professionally
Promote and upsell additional services and handle payment processing

Outsourcey Hrtech: Human Resources + Technology Scaleup https://www.outsourcey.com/

51 - 200 Employees

See more Outsourcey offers

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Minimum of 3.5 years of Previous experience in a reservations or customer service role, preferably in the hospitality or travel industry. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in using reservation systems and software.

Core responsibilities:

Customer Service: Assist clients with inquiries regarding availability, pricing, and reservations via phone, email, and chat. Reservation Management: Process reservations accurately and efficiently using our booking system. Update and maintain reservation records. Communication: Communicate reservation details, policies, and procedures clearly to clients. Confirm reservations and send confirmation emails. Problem Resolution: Address and resolve any issues or complaints related to reservations promptly and professionally. Sales Support: Promote and upsell additional services and products to enhance the clients experience. Payment Processing: Handle payment processing and ensure that transactions are completed accurately. Reporting: Generate and maintain reports on reservation activities, occupancy rates, and other relevant metrics

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!