Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.
About The Opportunity
We are seeking an experienced Collaboration Systems Engineer to join our dynamic and growing team. This is an important role that will help us drive and deliver the technical vision of internal collaboration, productivity, and communication solutions. With a fast-paced work environment in a rapidly growing company, this is the perfect opportunity for an experienced engineer to make a significant impact on the future of our organization.
What You’ll Get To Do
- The Collaboration Systems Engineer will be accountable for the daily administration and support for our enterprise messaging, productivity, and collaboration apps, tools, and related integrations at Dayforce
- Respond to support incidents to investigate, analyze, document, and deliver a root cause and resolution for issues related to our services
- Develop and document best practices, guidelines, training content, and support knowledge articles for our products and services
- Ability to read, write, and interpret complex technical documentation and articulate information to all levels, verbally and in writing
- Assist in defining and managing standards and policies around the lifecycle of M365 solutions, including (but not limited to) groups, teams, communities, apps, and workflows from creation to retirement
- Attend regular vendor meetings, stay informed of latest technology roadmaps, security notifications, and bug/hot fixes
- Ensure vendors provide proper levels of support, maintains SLA’s, and provide root cause analysis for escalated issues
- Contribute to our product roadmaps, always keeping the future state of those solutions in mind
- Contribute to the creation, configuration, and maintenance of M365 monitoring and reporting capabilities
- Work closely with the Sr. Solution Architect, Sr. Systems Engineers, and IT Cybersecurity team on prioritizing the safety of customer data, as well as Dayforce internal employees, systems, and content
- Contribute to the strategy, adoption, and training of our employees, ensuring employees are gaining as much value from our technology investments as possible
- Function as a Technical Lead on projects involving or affecting our apps and services
- Attend and contributes to team meetings
- Complete all administrative tasks, i.e., (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time
- Perform other duties as assigned or required to meet Dayforce goals and objectives
Skills And Experience We Value
- The successful candidate requires a bachelor’s degree in computer science or information technology OR 5+ years of experience in deploying and managing productivity and collaboration solutions
- 2+ years experience in system administration and engineering for productivity and collaboration tools in a global corporate environment (5K+ employees), including (but not limited to) Microsoft 365 solutions:Teams, Outlook, SharePoint, OneDrive, Power Platform, and Viva and Office suites
- Requirement & Solution Development: Experience working with various business stakeholder to identify and deliver solutions that meet business objectives
- Problem Solving: Ability to solve problems through IT solutions
- Self-Driven: Ability and comfort with working in an objective-based, self-driven environment
- Relationship Building: Proven ability to build relationships with IT and business departments and partners in medium to large enterprise companies
- Collaboration & Communication: Proven track record of working in a global organization with remote employees using virtual collaboration and communication tools to achieve objectives, resolve issues, and staying connected
- Strong knowledge/experience with, security, compliance, and legal capabilities and configurations around technical solutions
- Strong experience with cloud computing technologies, process automation, emerging computing trends and deployment approaches
What Would Make You Really Stand Out
- Experience or understanding of AI technology such has chatbots, virtual assistance, LLMs and generative AI solutions
- Experience with automation solutions such as Power Automate and scripting languages such as PowerShell
- Understanding and experience ITIL processes, especially ServiceNow ITSM solutions
- Experience with configuring and deploying content management and external sharing solutions, as well as security and data loss prevention capabilities and solutions
- Regulated finance or banking industry experience a plus
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
