Description
Patient Service Representative
1.1 Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions,
phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other
communication channel requests with an emphasis on efficiency and accuracy.
1.2 As appropriate, assist new members with introduction to and explanation of available services, processes and availability
of providers.
1.3 Update patients of the status of their referral or authorizations.
1.4 Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the
practice by scheduling and canceling patient appointments for a multiple providers.
1.5 Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and
urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
1.6 Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions
including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.
1.7 Sends out accurate and complete communication to physicians or other healthcare providers.
Training
- Small group, 2 weeks true training , 2 weeks of nesting
- 3-4 weeks, Mon – Fri 4-6 weeks, 8-5p
Additional Skills & Qualifications
- 20 hours a week. ✅
- Mon/Tues – high call volume, 8 hrs required ✅
- Wed-Friday – 4 hr time block required ✅ 1 day at the back end of the week will be scheduled.
- Training: 4 weeks full time - 40hrs, Mon-Fri 8a-5pm.
Additional Skills & Qualifications
Experience in a patient-focused
1 year healthcare environment
Medical Assistant Diploma Or Cert Preferred
Certified Nurse Assistant Diploma or Cert Preferred
Bilingual in Spanish - highly preferred
Utilizes supplies appropriately and participates in recycle and re-use programs
Discharges and transfers patients timely
Follows safety policies for self and patients
Experience Level
Intermediate Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
