Mechanical Claims Representative (Remote)

Teksystems is currently seeking Mechanical Claims Specialists to join our growing customer contact team. As a Mechanical Claims Specialist, you will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service and your automotive expertise to assist customers through our customer contact center.

Schedule

M-F - Open from 7:00a - 8:00p CST

• candidate needs to be available for an 8 hours shift between these times
  
  
  

Saturday - 8:00am - 3:00pm

• typically once a month but can be more
• can choose to take a float day during the week if they work Saturday, but then they will only receive 38-39 hours for the week
• can also choose to take Saturday as overtime
  
  
  

Must Haves

• 3+ Years of automotive mechanical experience or mechanical claims experience
• ASE or other Automotive certification preferred (can be expired)
• Experience with Labor guide (plus not required)
• Experience with Scan Tools (plus not required)
  
  
  

Responsibilities

• You will be part of a team that reviews, investigates, and authorizes minor mechanical claims based on a wide range of established contract guidelines
• You will be communicating via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process claims
• You will be utilizing a variety of technology and communication tools to process claims, review policies and procedures, labor times, and retrieve documents
• You will be using tools such as AllData, Mitchell, and other Labor Guides to obtain labor times for specific minor mechanical repairs
  
  
  

For Contract To Hire And Contract Roles

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Experience Level

Expert Level

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.