Senior Product Designer - Messenger

The opportunity? 

You will own the designs for Intercom Messenger, which is used by millions of people daily. You'll help us rethink it for a world where AI agents will facilitate the majority of customer support interactions.

You will do meaningful product design work at a highly admired product-driven company that's driving real change in the industry.

Each senior product designer at Intercom works in a team with a product manager, up to 6 engineers, and some also work directly with research and analytics. Together they own a part of Intercom, ship solutions to challenging problems and get feedback directly from customers.

We've had designers in key leadership roles, including at the exec level, from the very beginning. This has made design a core foundation of our company's DNA. This means that you'll never have to justify the importance of design.

We genuinely care about people and value kindness in our everyday interactions. You'll be able to be yourself, feel valued, supported, learn and grow no matter how experienced you are.

If you want to learn more about what it's like to work here, read what makes us different, and watch a keynote from our CEO talking about our mission, vision and the next chapter of Intercom.

What you'll do

• Act as a leader within the Product Design team, collaborating with other designers to raise the quality bar, make their work and the whole team better.
• Work through design problems from beginning to end, translating insights from research and analytics into concepts that form new products and features.
• Sketch and prototype ideas to quickly assess their viability, and design the high-quality interactions and visual details.
• Partner with product managers to define and evolve product roadmaps.
• Work closely with engineers as you build, iterate on, and ship high-quality implementation.

What skills and experience do I need? 

• Passion for the entire product development process, from problem solving and system modelling, through to UX, visual, and interaction design.
• Experience designing excellent software products in a fast-paced environment.
• Ability to solve complex interaction design challenges and excellent visual design skills.
• Strong communication skills to help people across the company understand the rationale behind your proposals, and the complex nuances of design problems.
• Motivated self-starter who can deeply collaborate with other disciplines including product management, engineering, research, and analytics.
• A growth mindset, proactivity and curiosity.
• For more information, see what we look for when we hire designers.
• Looking for mid or staff designer opportunities? Apply anyway and we’ll chat with you about your experience and how it may align with our open roles.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.