Sr. Specialist I, Implementations

• Manage project plans for assigned customer installs; complete high-quality projects on time, on budget, within defined scope.
• Serve as primary point of contact for customers throughout implementation phase and ensure successful hand-off to account management,
• Manage project risks and escalations proactively and effectively.
• Document customer requirements and translate requirements into application definitions, workflows, and configure applications to meet customer-specific business processes.
• Identify problems and research alternatives through testing and consulting with peers.
• Prepare presentations, gain consensus from client and implementation team, and implement solutions.
• Participate in training sessions for medical providers and staff on EHR software; provides go-live and post-go-live support; manages change requests received from clients.
• Report on key performance indicators/metrics.
• Participate in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor’s Degree in Business Administration, Communication, Computer Science, or related discipline.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 4+ years of experience in customer service, project management, or client relationship.

Knowledge, Skills & Abilities:

• Knowledge of: Project management principles and best practices. Knowledge of specialty client needs related to reporting, clinical workflows, and practice management. Microsoft Office.
• Skill in: Excels interpersonally and demonstrates strong presentation, communication, and relationship skills. Detail oriented, analytical, problem solving, time management.
• Ability to: Manage multiple implementation projects simultaneously. Stay organized, prioritize workload, and multi-task to meet established timelines; establish and maintain effective working relationships with cross-functional teams. Create a collaborative environment to promote realistic outcomes and goals leading to successful client results. Establish processes and protocols, manage timelines.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.