What You’ll Do:
As the Hotel Operations Assistant, you will play a critical role within Backroads and the Hotel Operations Team. In this role, you will be responsible for accurate and timely data entry, generating reports and contracts from that data and analyzing rates and metrics data to aid in negotiations. You will establish a good working relationship with the Hotel Operations Specialists/Coordinators and Ships Specialist, collaborating closely with them to ensure the agreements they have negotiated with our hotel partners is accurately represented in our system. You will also work in close collaboration with the Rooming, Operations, Demand Planning, and the Data Quality teams based in Berkeley CA for all processes that involve hotel data. In this role, you will become proficient in our Enterprise, Salesforce and Jira systems and become familiar with different resources (reports, etc.) to have visibility on accomplishments and outstanding items.
Who You Are:
You can see and understand the bigger picture while also paying incredible attention to detail. You are extremely organized and have a knack for solving problems, both in systems and overall strategy. You have exceptional verbal and written communication. You are a strong collaborator; you establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives. You are comfortable working with a team, effectively managing priorities and meeting all deadlines. You’re an efficient time manager and can handle the pressure of meeting multiple deadlines.
What You’ll Need:
About the Department:
The Hotel Ops team is comprised of 17 people: several very tenured members and some newer team members within the last year. This is a very supportive, collaborative, and dedicated team who supports one another.
About Backroads:
At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.
Why Backroads:
At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks! For example our US office employees receive:
At Backroads, we uphold a commitment to transparency and fairness within our hiring process, particularly regarding compensation. The salary range posted for each role applies to both employment offers and employees actively working in the role.
New hires are typically offered a starting salary between the minimum and midpoint of the range to ensure there is continued opportunity for salary progression during your employment at Backroads, reflecting our commitment to rewarding ongoing dedication, high performance, and significant contributions to our team. This approach not only supports our budgeting strategy but also our intention to foster an environment that encourages long-term growth and strong relationships between Backroads and our valued employees.
Our office roles are onsite in our Berkeley headquarters, unless specifically noted as 'available for remote'. We do allow one work-from-home day a week, as well as one work-from-anywhere week per year. This pay range is intended for in-person work in our Berkeley, CA headquarters. Pay ranges for remote-eligible roles will be subject to adjustment based on the geolocation of the employee.
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