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Junior Support Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Philippines

Offer summary

Qualifications:

Proficiency in HTML and CSS, Experience with NoSQL databases, Strong problem-solving skills, Attention to detail, Excellent communication abilities.

Key responsabilities:

Provide real-time platform support online
Respond to clients via chat/email
Manage data on the Dashlabs.ai Core Platform
Perform MongoDB CRUD operations
Execute real-time QA in production environments

Dashlabs.ai (YC W21) Internet Scaleup https://dashlabs.ai/

51 - 200 Employees

See more Dashlabs.ai (YC W21) offers

Job description

Company Description

Dashlabs.ai offers a single, end-to-end platform for automating and optimizing healthcare and medical diagnostic lab operations including integration with any lab machine.

At Dashlabs.ai, we believe that access to quality diagnostics, and thus, access to quality healthcare, is a human right. ‍ By giving labs an easy-to-use, quick-to-deploy integrated system with no heavy upfront costs, we're making the world a better, healthier place—one lab at a time.

Job Description

This role offers a unique blend of basic front-end development skills and technical support responsibilities.

As an integral member of our technical support team, you will mainly:

Provide real-time platform support online
Write HTML and CSS
Provide on demand support onsite across VisMin, mainly in Cebu

Key Responsibilities:

Respond to clients of Dashlabs.ai via chat and/or email
Manage data using the Dashlabs.ai Core Platform
Provide first level troubleshooting
Escalate advanced concerns to the larger technical team, and work with them to resolve the issues head-on

Additional responsibilities:

Perform NoSQL database operations
MongoDB CRUD Operations
JavaScript Debugging
Real-Time QA in Production Environments
Project Management esp for Agile Micro Projects
Demonstrate effective communication skills while interacting with clients and technical team members.
Quickly identify problems and proactively provide solutions to address issues.
Uphold strong integrity while managing and handling sensitive user data.

Qualifications

Eats and breathes HTML and CSS for breakfast, lunch, and dinner
Sharp eye to details
Personable and has excellent soft skills
Quick thinker and problem solver
Solid integrity and data management skills

Additional Information

Remote-first job. :)

Dashlabs.ai offers outstanding career opportunities, empowerment in the workplace, and a diverse, friendly team underpinned by competitive compensation packages. Salary and level will be commensurate to the candidate's experience, qualifications, and applicable skillsets.