Offer summary
Qualifications:
Bachelor's degree in relevant field, 1+ year of experience in workforce management, Proficient in workforce management software, Strong analytical skills with data insights, Advanced proficiency in Excel and data visualization tools.
Key responsabilities:
- Analyze data to forecast workloads and staffing needs
- Create and optimize agent schedules
- Monitor real-time data to adjust operations
- Evaluate performance data for improvements
- Design data visualization and reports on KPIs