At Azure, we’re building a culture based on learning. We want to know what our customers want and what’s going to make their work and lives better. Innovation only happens when we really understand our customers. That’s where you come in. We’re looking for a UX researcher who’s driven by empathy for customers, and the need to know how to serve them better. And we need you right now, because we’re building one of the fastest-growing, highest-impact technologies in the world today.
The Azure Cloud Experiences Studio is seeking a motivated, creative UX researcher who’s passionate about understanding customers, analyzing data, and excited about the cloud. As a part of a multidisciplinary studio, you’ll be working on delivering the next generation of experiences for Microsoft Azure. You will have opportunities to leverage a broad array of qualitative and quantitative research methods. As your product team creates new features, you’ll help them make decisions based on data and user perspectives. You bring your skills to your fellow collaborators with optimism, curiosity, and an open mind. We are working toward the vision of Azure as the World’s Computer, and we need your help.
In our team, we believe in the power of inclusion, diversity of ideas, work / life balance, and the joy of solving challenging problems. We help large enterprises use Azure however and wherever they need it: in the cloud, on the edge, all at huge scale. We strive for a collaborative culture where everyone can flourish and innovate, including in our own approaches to the ever-changing global climate and flexible work. Join us, and you’ll be a part of a passionate community of UX professionals, working on one of the most exciting and fastest growing products in the world.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- You will collect and analyze UX data for a feature area, then share accessible insights that improve design and engineering processes for that feature area.
- You will collaborate in cross-disciplinary research efforts. This will involve mentoring other disciplines, providing research tools, recruiting programs for research, and helping put on large-scale customer learning events.
- You will leverage a wide range of research methodologies including usability studies, interviews, surveys, scorecards, competitive benchmarks, clickstream analytics, A/B testing, ethnographic field research, participatory designs, user modeling.
- You will innovate on new methods and practices that contribute to the UX community within the Azure and Microsoft.
- You will work in an agile development process and juggle multiple deliverables.
- You’ll need to be detail-oriented and thorough in your approach to research methodology, but flexible enough to work within time and product constraints.
- You will need to be a passionate advocate for our users throughout the development process and demonstrate how this leads to business value.
Qualifications
Required Qualifications:
- Bachelor's Degree in Computer Science, Software Engineering, Graphic Design, Product Design, Visual Design, Human Computer Interaction, or related field AND 6+ years experience working in product or service design and/or shipping production code
- 2+ years of experience conducting user research in tech companies with a proven record of having an impact on products.
- Experience with a broad range of research methodologies (usability studies, interviews, site visits, surveys, user modeling, card sorting or a related methods).
- A presentation of work demonstrating experience delivering UX research that results in product improvements and business impact.
Other Requirements
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications
- Bachelor's Degree in Computer Science, Software Engineering, Graphic Design, Product Design, Visual Design, Human Computer Interaction,
- OR related field AND 12+ years experience working in product
- OR service design and/or shipping production code
- OR Master's Degree in Computer Science, Software Engineering, Graphic Design, Product Design, Visual Design, Human Computer Interaction, or related field AND 8+ years experience working in product or service design and/or shipping production code
- 1+ year(s) experience in research methods impacting both product direction and detailed experience design.
- 6+ years experience shipping production-ready code as a result of a collaborative process.
- Experience with
- coordinating work on multiple products/releases
- AND working within tight timelines and with excellent project management skills,
- AND cloud computing, IT, and computer programming.
- Oral and written communication skills with ability to effectively communicate rich customer data and articulate the implications of research findings.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
