Director of Cloud Operations (US)

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Nexthink is looking for a Director of Cloud / SRE Operations who is passionate about building and running a high-performance cloud platform and SRE and operations. This role will support US-based operations generally but will, in addition, focus on enabling Nexthink to deliver to the US Public Sector market, in particular a FedRAMP moderate offering. The candidate will drive the development of modern, cloud-native SRE processes and the management and operations for Nexthink’s multi-tenant, microservices-based cloud platform. The platform has multiple instances deployed across the globe.

You will also work closely with engineering to mature our CI/CD pipeline and ensure high-quality product releases. You should have demonstrated robust technical and organizational skills in managing large cloud platform engineering and operations for a SaaS product company.

This role reports to the Senior Vice President (SVP) of Cloud and Architecture. The person will collaborate with teams in Engineering, Security, Support, Product Management, and Sales. The main task is to lead the development and launch of our new digital platform for employees.
 

Key Responsibilities

You will bring a solid SRE mindset to your role and drive the adoption of SRE industry best practices. You will also bring a background in operations in a Security and compliance-centric delivery model, particularly for the US Public Sector market.

The Director of Operations responsibilities include but are not limited to:

• In charge of all operations and SRE functions within the US organization, including incident response and forward-thinking monitoring.
• Own and drive compliance and evidence-gathering activities for regulated deployments such as FedRAMP Moderate and equivalent environments.
• Drive capacity forecasting and change management processes.
• Automation for delivery and operations of platform services using infrastructure-as-code and monitoring-as-code.
• Tasked with building and managing service availability, performance, and scalability in production environments to enable business-defined SLAs.
• Collaborate with the development organization to manage micro-services at scale on the platform.
• Set clear SLOs to meet or exceed our SLAs. Ensure our systems are always operational. Create alert systems to foresee potential issues. Monitor our dashboards. Prepare playbooks to address any anticipated problems.
• Collaborate with application and business stakeholders to ensure a high-quality product is developed and deployed in production.
• Work closely with the architecture and security teams to define and implement enterprise-grade practices.
• Recruit, manage, and inspire a proficient cloud engineering and SRE team.

• Degree in Computer Science or Engineering or equivalent professional experience
• 10+ years’ in cloud operations engineering leadership roles in SaaS companies
• 5+ years in a senior management/leadership role, leading large SRE and Cloud Operations teams
• Experience operating workloads in a secured, highly regulated environment such as FedRAMP
• Deep understanding and experience working with one of the three major Cloud Service Providers running native cloud technologies based on Docker, Kubernetes, Istio, Kafka at scale
• Experience working with modern CI/CD and automation tools such as Jenkins, Ansible, Terraform, etc.
• Experience building, scaling & monitoring infrastructure needed for SaaS-based application and services. Experience with APM and Infrastructure monitoring tools such as Datadog, NewRelic, SumoLogic, Splunk, Dynatrace, etc.
• Managed on-call 24x7 rotation teams, to serve global customers
• Experience creating a strong and passionate customer-focused SRE-driven operations culture
• Excellent interpersonal and communication skills
• Knowledge of lean and agile software engineering best practices
• Excellent communication skills in English

We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.