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Associate Process Excellence Lead

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

Minimum of 3 years in process management., Strong understanding of ITIL principles., Experience developing operational processes., Excellent communication and interpersonal skills., Proficiency in process management tools..

Key responsabilities:

  • Develop and document new operational processes.
  • Maintain, review, and update existing processes.
  • Identify opportunities for process improvements.
  • Establish and enforce governance frameworks.
  • Act as liaison between teams and stakeholders.
Brighttier logo
Brighttier Scaleup https://brighttier.com/
11 - 50 Employees
About Brighttier
Brighttier Enterprises is a professional services and staff augmentation company with leading capabilities in ERP, cloud and security. Combining unmatched experience and specialized skills, we offer Strategy and Consulting, Staffing, Technology and Operations services. We invests in our employees of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Visit us at brighttier.com.
See more Brighttier offers

Job description

This role is for our client.
Key Responsibilities:
  1. Process Generation and Maintenance:
  • Develop and document new operational processes in alignment with organisational needs.
  • Maintain existing processes, ensuring they are up-to-date and compliant with industry standards.
  • Regularly review and update process documentation to reflect changes in business requirements or operational practices.
  • Find creative ways to use and embed Generative AI in process creation, upkeep and in the process itself.
  1. Process Development:
  • Identify opportunities for process improvements and optimisation.
  • Collaborate with cross-functional teams to design and implement process enhancements.
  • Ensure that all process developments are thoroughly tested and validated before deployment.
  1. Process Governance:
  • Establish and enforce governance frameworks for operational processes.
  • Monitor process compliance and performance metrics to ensure adherence to established standards.
  • Conduct regular audits and reviews to identify areas for improvement and ensure continuous process improvement.
  1. Engagement with Business Representatives:
  • Act as a liaison between the Process Excellence team and business representatives.
  • Facilitate workshops and meetings to gather requirements, provide updates, and address concerns related to operational processes.
  • Foster strong relationships with stakeholders to ensure alignment and collaboration on process initiatives.
  1. Incident, Service Request, Problem, Change, and CMDB Management:
  • Oversee the lifecycle of incidents, service requests, problems, changes, and CMDB entries.
  • Ensure that these processes are integrated, efficient, and support the overall operational objectives of the organisation.
  • Provide guidance and support to operational teams in the execution of these processes.
 
QualificationsQualifications:
  • Minimum of 3 years of experience in process management or a similar role.
  • Strong understanding of ITIL principles and best practices.
  • Proven experience in developing and governing operational processes.
  • Excellent communication and interpersonal skills.
  • ServiceNow experience is a strong plus.
  • Jira and Confluence experience is a plus.
  • Using any Generative AI at a work setting is a plus.
  • Ability to work collaboratively in a team environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in process management tools and software.
Preferred Qualifications:
  • ITIL Foundation certification.
  • Experience with ServiceNow or similar IT Service Management (ITSM) tools.
  • Knowledge of Lean Six Sigma methodologies.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Process ManagementITIL Security ManagementAtlassian ConfluenceProcess DevelopmentLean MethodologiesGenerative Artificial IntelligenceJIRAServiceNow

Other Skills

  • Collaboration
  • Motivational Skills
  • Social Skills
  • Analytical Skills
  • Verbal Communication Skills
Are you interested?

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