Cloud Support Engineer

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Cloud Support Engineers are responsible for providing technical support for a set of MicroStrategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. 
Ideal candidates will be located in Nagpur or Pune  within commutable distance and willing to work  11.30 am – 8.30 pm IST

Responsibilities 
Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 
Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 
Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities 
Collaborate and communicate effectively with peers, internal application and software development teams 
Prioritize and communicate product defects and enhancements to development teams 
Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 
Enhance personal and professional growth by participating in Internal Development Programs 
Work in a strong team environment 
 

Qualifications 
Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 
Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 
Windows/Linux system administration knowledge 
Minimum of 2 years of IT customer service experience / strong customer focus 
Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 
Able to support MicroStrategy customers during their working hours between 11.30 and 8.30 pm IST
Strong analytical and troubleshooting skills and experience 
Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 
Excellent oral and written English communication skills 
Preferred: Cloud Certifications (AWS, Azure, Google Cloud) 
 
Additional Information
The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder