Concierge Security Engineer 3 / Cybersecurity Consultant 3 (m/w/d)

• Creating and maintaining a partnership with our customers 

• Analyse log and system data 

• Interact with, and manage, internal and external stakeholders 

• Communicate, educate, and share information with non-technical people 

• Help our customers diagnose problems as well as support specific customer requests 

• Primary technical point of contact for our customers 

• Champion for our customers within the Arctic Wolf Team 

• Mentoring junior analysts with their technical and soft skills 

This is a role that combines aspects of an IT Security Analyst, Security Architect, Incident Response Consultant, a Security Sales Engineer, and Technical Support. The CSE will be responsible for implementing, overseeing, managing, and supporting the network security infrastructure for multiple enterprises by leveraging Arctic Wolf’s cloud infrastructure and their expertise in a wide variety of fields.  The CSE works in a team along with an assigned Concierge Security Analyst and Customer Success Managers. Arctic Wolf CSEs develop strong working relationships with our customers and feel ownership over their security posture. 

We are looking for someone who has most of the following:  

• 3+ years in Information Security, Network Security, or Cyber Security 

• 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred 

• Have a detailed understanding of Enterprise IT Security, including: Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies 

• Have an understanding of Enterprise IT Operations, including: Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures 

• Analyse log and system data from the above list and other IT systems 

• Know how to use one or more scripting tools and languages such as Python, Bash, and Power Shell 

• Great writing and speaking skills 

• Excellent relationship building skills in a professional context 

• A positive “can-do” attitude 

• A willingness to learn and continuous self-improvement 

• There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive. 

Additional skills and experience: 

• Security forensics 

• Malware analysis 

• E-discovery 

• Threat containment 

• Firewall and IDS provisioning 

• Proxy and content filtering provisioning 

• Authentication and identify management 

• Risk and vulnerability Assessment 

• Network and security Auditing 

• Network troubleshooting 

• Penetration testing 

• Attack simulation 

• PowerPoint presentation skills 

• Ideally, you should speak German and English fluently. But we are currently also looking for candidates with fluency in German and basic English or alternatively only fluency in English 

Our offer: 

• Company shares for everyone: Our attractive salary package also includes company shares so that every employee has a direct stake in our success 

• Our team, the pack: We offer an international, diverse and inclusive work environment and live positive – in and out of the office  

• Remote Work Opportunities: Arctic Wolf has always sought the best talent we can find, and is open to have employees work remotely when it is the right fit. We offer mobile working where possible. Some employees work 100% remotely others hybrid. Few are always in the office 

• An attractive workplace: Our office is in an attractive location, in the Messetower in Frankfurt with a great view. We work with Macs and have the latest IT Equipment 

• Flexibility for work and free time: We have trust working hours that offer our wolves the greatest possible flexibility. For free time, we offer our 30 days of vacation as well as additional days off, including sabbaticals 

• Further development: We support employees with regular training and certifications. We support professional development and promote internal employees – in our fast-growing company there are great opportunities for advancement 

• Regular social events, including our legendary Arctic Wolf parties 

Check out Image-Video at the bottom of this page to get to know some Wolfes and learn more about us.