Offer summary
Qualifications:
8+ years in operations or WFM experience, 5+ years of program management experience, Strong verbal and written communication skills, Proficient in MS Office.
Key responsabilities:
- Coordinate workforce planning, scheduling, management
- Participate in analysis, evaluation, implementation of systems
- Consult with managers to define scheduling requirements
- Implement intra-day responsibilities for service delivery
- Provide best practices for scheduling and workforce planning