Project Manager Associate

This is a remote position.

We are looking for a Project Manager Associate who is proactive and well-organised in their work. You will have excellent time management and communications skills to use it for prioritising demands across projects/tasks with minimal supervision.

Responsibilities

• Act as the main point of contact for stakeholders, fostering strong communication and collaboration;
  

• Elicit, analyse, and refine business and technical requirements for project success;
  

• Expand knowledge base and maintain documentation;
  

• Complete support tickets and change requests;
  

• Resolve customer queries and product or service problems by clarifying the customer's complaint:
  

• determining the cause of the problem
  

• selecting and explaining the best solution to solve the problem
  

• expediting correction or adjustment
  

• following up to ensure resolution;
  

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
  

• Manage the project during both the Hypercare and Warranty periods, providing additional support to ensure successful operation and promptly addressing any arising issues;
  

• Assist with challenging client requests or issue escalations as needed;
  

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  

Requirements

• Exceptional communication (both spoken and written), negotiation, and interpersonal skills
  

• Fluent written and spoken English (Advanced);
  

• Experience using tools like JIRA and Confluence will be an advantage.
  

• A thorough understanding of Agile methodologies, including Kanban and Scrum frameworks
  

• min 1 year experience in project management/support department 
  

Benefits

Working with us is about:

• A motivated and highly professional team to work with
  
• Work in a modern business center, just a five-minute walk from the subway, or remotely
  
• Working schedule 13:00 - 22:00 GMT+3
  
• Program of corporate discounts
  
• Corporate events to foster a team spirit
  
• Fresh fruits in the office.