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LMS Support Specialist 3

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

4+ years working with LMS, College degree preferred, SumTotal experience is a plus.

Key responsabilities:

  • Maximizing LMS effectiveness
  • Interfacing with clients and HR for strategy alignment
  • Identifying LMS solutions and providing training/coaching
GP Strategies Corporation logo
GP Strategies Corporation Large https://www.gpstrategies.com/
1001 - 5000 Employees
About GP Strategies Corporation
GP Strategies, a Learning Technologies Group Company, is one of the world’s leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our solutions to over 6,000 organizations globally. Our suite of offerings include: Consulting Services: Aligning vision and strategy to deliver integrated and systemic business results to drive growth and change through people. Learning Services: Modern learning strategies, content, experiences, and delivery approaches that optimise workforce performance. Technologies: An ecosystem of learning and talent tools, systems, platforms, and expertise that enable learning and talent transformation. Our global staff of expert learning specialists, combined with our transformation focus and custom solutions, deliver superior business results. Whether your initiative requires developing the skills of your people, the implementation and adoption of learning technologies, or refining critical processes, GP Strategies is a transformation partner you can trust.
See more GP Strategies Corporation offers

Job description

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

SUMMARY: Assists the Client to maximize the use and effectiveness of the LMS infrastructure during core business hours of 8:00 am to 5:00 pm (Pacific Time).

The LMS Support Analyst will be responsible for the following duties:

  • Interface with the client business owners and HR regarding strategy alignment and organizational change impacts on LMS assignments, LMS Curriculum, Complex activity structures, Equivalencies, Assignment, and Reporting Needs
  • Ensure documentation and training accuracy.
  • Serve as an escalation point of contact
  • Identify options for potential LMS solutions and assess them for both technical and business suitability, sustainability, and best practices
  • Present options/solutions to clients of varying levels
  • Design, test, create and maintain complex learning objects within the LMS
  • Provide training and coaching to LMS administrators
  • Create/maintain LMS administration documentation related to complex programs to ensure long term supportability
  • Create/Maintain Business Process/Guidelines/LMS Best Practices for all aspects of this role
  • Collaborate with client LMS Business Owner and Service Owner to ensure strategies align with client culture, goals, and direction
  • Facilitate a smooth transition for Mergers & Acquisitions including but not limited to:
  • Assignment impact analysis and remediation
  • LMS notification blocking
  • LMS related communications/presentations
  • Activity and Assignment migration from Legacy LMS systems
  • Assist with request form/workflow tool updates, archiving, testing, redesign, and maintenance
  • LMS/Workflow tool Business Owner back-up support as needed
  • Appropriately respond to Audit/Inspection related inquiries and provide on-call support for other time zones as needed
  • Educate clients on support processes, roles/responsibilities, and best practices
  • Escalate issues where appropriate
  • Participate and provide functional/technical expertise on all projects involving the LMS and any upstream/downstream or related systems
  • Create reference material in collaboration with content services team for clients where appropriate
  • Participate in training material revisions related to LMS/Reporting and related processes
  • Liaise between client and LMS System/Business Owners to customize LMS notifications, resolve technical issues, assess business impact for upgrades/bug fixes, request system enhancements, advanced reports/queries
  • Liaise between client and transaction processors to negotiate extended timelines
  • Identify and implement process improvement initiatives
  • Mentor and coach team members
  • Provide support and first line resolution to program team members; escalate questions, issues, and concerns to Client Engagement Manager as necessary.
  • Attend client meetings as needed.
  • Assist in training for new team members.
  • Proactively alert client leadership and functional manager of any quality related issues or delays in program delivery.

Note: These duties and responsibilities do not imply that the above functions are the only tasks that may be performed by the Business Analyst. It will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as requested by Management.

Skill Requirements

  • Ability to simultaneously manage multiple projects (multi-task) in a fast-paced, highly regulated environment in order to meet aggressive deadlines.
  • Possess outstanding oral and written communication skills and be able to deal effectively with others.
  • Be able to perform repetitive tasks without making errors and with high attention to detail.
  • Possess the ability to remain flexible and adaptable to constant change.
  • Must be highly customer service driven, team oriented and have a focus on business partnering skills.
  • Must be able to take direction well but must be able to work with limited supervision.
  • Must be able maintain confidentiality of personnel and business situations.
  • Ability to self-manage and take initiative.
  • Ability to work from 8:00 am to 5:00 pm. (Pacific Time) which is IST 8.30pm to 4.30am

Education/Experience Required

  • 4+ years of relevant work experience in working with LMS and handling of level2 and level 3 tickets preferred
  • College degree required
  • SumTotal Working knowledge preferred

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

#APAC

Primary Location

India

Job

Technical and Professional

Organization

IND 204 GPS India

Job Type

Full-time

Job Posting

Sep 4, 2024, 4:04:29 AM

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Professional Training & Coaching
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportProcess ImprovementBusiness CommunicationInternal DocumentationProject ManagementData AnalysisSumTotal Systems

Other Skills

  • Adaptability
  • Teamwork
  • Communication
  • Detail Oriented
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