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Java Application Support Engineer (L2)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Mexico

Offer summary

Qualifications:

Proven L2 support experience, Familiarity with ITIL processes, Strong SQL and Java knowledge.

Key responsabilities:

  • Provide L2 production support
  • Troubleshoot technical issues
  • Analyze incidents using SQL and PL/SQL
NTD Software logo
NTD Software Startup https://ntdsoftware.com/
11 - 50 Employees
About NTD Software
NTD Software is a Mexican company located in Guadalajara, Jalisco, known as "the silicon valley of Mexico." We help both startups and big companies by finding the right people to join their team and creating digital solutions using the latest or well-established programming languages and tools. Our expertise is in building software from the ground up and expanding our clients' existing teams, allowing us to work with businesses globally.
See more NTD Software offers

Job description

We are seeking a skilled and motivated Application Support Engineer to join our dynamic team. The successful candidate will play a crucial role in providing Level 2 support for production environments, ensuring the stability and smooth operation of our applications. This position requires a combination of technical expertise, strong problem-solving skills, and effective communication abilities to collaborate with development teams and senior stakeholders.

Requirements
  • Proven experience as an L2 support engineer with strong support background.
  • Excellent communication skills with the ability to articulate technical and functional issues to drive solutions with App Dev teams and senior stakeholders.
  • Familiarity with ITIL processes, including Service Management, Knowledge Management, and Incident Management.
  • Hands-on experience with SQL (PL/SQL), including the ability to analyze joins, stored procedures, and triggers.
  • Proficiency in UNIX and Shell Scripting, including monitoring processes and script errors.
  • Ability to read, understand, and debug Java code to troubleshoot application-related issues.
  • Strong debugging and troubleshooting skills with a proven ability to perform root cause analysis (RCA).

    • Responsibilities
  • Provide L2 production support to ensure system stability and performance.
  • Troubleshoot and resolve technical issues, collaborating with application development teams and senior stakeholders.
  • Analyze and address incidents using SQL and PL/SQL, including debugging joins, stored procedures, and triggers.
  • Monitor and manage UNIX processes and script errors, utilizing Shell Scripting as needed.
  • Read and debug Java code to address and resolve application-related issues.
  • Document incidents, resolutions, and workarounds to contribute to the Knowledge Management process.
  • Work closely with other support teams to maintain system stability and ensure efficient resolution of incidents.

    • Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    PL/SQLJava (Programming Language)SQL (Programming Language)UnixDebuggingItilv3Shell Script

    Other Skills

    • Communication
    • Problem Solving
    Are you interested?

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