International Desktop Support BPO Remote Job work from home opportunity Min 1year experience candidate can apply.
Job description
Supporting Access management issues in customer environment.
Resolving issues coming via ticketing tools, calls and emails.
Participate and collaborate in meetings with the Client, Team and Application Teams.
Resolving issues coming via ticketing tools, calls and emails.
Being available 24*7 to handle any P1, P2 incidents.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills.
Ability to Identify Opportunity and Implement Process Improvements.
Requirements
Active Directory
Exchange
O365
Okta (Optional)
Knowledge of IdAM / Server (preferably Sailpoint) and Application access
Windows & Linux Servers Knowledge (Optional)
Knowledge of Ticketing Tools like ServiceNow is an added advantage.
Interpersonal Skills:
Good Communication Skills (Verbal & Written)
Client Handling Experience
Logical and Analytical Skills
Good Documentation Skills
Take ownership of tasks
Quick learner
Auditing and examining Skills
Must be ready to work in Shifts (US Hours)
If interested share cv at
geetika.adhikari@sdgc.com
