Title: Program Specialist (Cultural & Linguistic)

Location: Remote, but must be in Southern California

Duration: up to 6 months

Compensation: $26.91-$40.36/hour

Description: Under general supervision, the Program Specialist (Coordinator) will support the health plan's compliance with cultural and linguistic (C&L) state and federal regulatory requirements. The incumbent will assist in the development and/or implementation of cultural and linguistic services/activities, such as: 1) coordinate internal and external translation services, interpreter services of non-English languages including American Sign Language and alternative format requests; 2) coordinate the vending of professional translation and review services in one or more the health plan's threshold languages; 3) plan and organize cultural competency training; and 4) research and analyze issues and make recommendations to enhance the health plan's cultural and linguistic program and services.

What You Will Do:

Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Coordinates incoming language translation and/or reviews requests of member materials.
Interacts directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors.
Coordinates the timely vending and completion of Alternative Format material, such as Braille, Audio and Large Print, with contracted vendors.
Coordinates the vending of professional translation and review services in one or more the health plan's threshold languages.
Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits and evaluations regarding the health plan's C&L program.
Reviews, researches and responds to member grievances related to contracted vendor issues.
Processes vendor invoices for translation and interpreter services timely and accurately.
Reviews, analyzes, and interprets regulations and internal/external policies and procedures related to cultural and linguistic services.
Completes other projects and duties as assigned.

You Will Be Successful If:

Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.
Work independently and exercise sound judgment.
Communicate clearly and concisely, both orally and in writing.
Work a flexible schedule; available to participate in evening and weekend events.
Organize, be analytical, problem-solve and possess project management skills.
Work in a fast-paced environment and in an efficient manner.
Manage multiple projects and identify opportunities for internal and external collaboration.
Motivate and lead multi-program teams and external committees/coalitions.
Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

What You Will Bring:

High School diploma or equivalent required. Bachelor's Degree in a health care related field or cultural and linguistic studies preferred.
2 years of experience in project coordination, translations or interpreting services required.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
2 years of experience in health maintenance organization (HMO), Medicare, Medi Cal/Medicaid and health services preferred.
1 year of experience with a health plan or working with culturally diverse populations preferred.
Professional education in project management, translation, interpretation or cultural competency training preferred.
Experience in managed care and/or government programs preferred.
Bilingual in English and one of the defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese) preferred.

About Impresiv Health:

Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.

Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do – provide tangible results that add immediate value, at a rate that cannot be beaten. Your success matters, and we know it.

That's Impresiv!

Program Specialist (Cultural & Linguistics)

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