Job Details
Job Location: Undisclosed
Salary Range: Undisclosed
Travel Percentage: Road Warrior
Description
Title: Regional Logistics Network Manager
Department: Network Operations
Position Status: Full Time
Exempt Status: Exempt, Salary
Location: Remote Workspace & Field Locations
About CDS Logistics
At CDS Logistics, we are specialists in last mile delivery services of kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites, and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers’ expectations.
We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order is handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.
Our Mission: “Creating Customers by Servicing Customers”
Our Guiding Principles:
- Respect for others
- Can do attitude
- Solve customer concerns immediately
- Treat customer's orders like they are our own
- Culture of continuous improvement
About the Job
CDS Logistics & Home Services is seeking a dynamic professional to manage a growing regional territory of delivery service providers for our leading final mile logistics company. The Regional Network Manager position will be responsible for overseeing daily operations of final mile logistics agents within their Region and CDS employees, Territory Logistics Network Managers. Our primary goal is to ensure excellent operational standards are met and maintain high customer satisfaction throughout the region.
Regional Logistics Network Manager
In this role, you will work in the field as well as from home, managing Territory Logistics Network Managers in the oversight of daily operations of our business through our agent network. You can anticipate this role to focus on driving Network Agent performance to meet operational standards through strong results-based communication with agents and employees, employee development, and proactive performance monitoring for your territory and customer accounts within your territory. A successful applicant will be able to:
- Perform quality work within deadlines
- Interact and communicate professionally with internal and external customer groups
- Prioritize daily tasks in consideration to Organizational Strategic Goals
- Work with and lead a team towards collaborative operational goals
Responsibilities/Duties/Functions/Tasks
- Management oversight of assigned CDS network logistics providers within the region (approx. 20-25)
- Responsibility for managing the daily activities of field-based CDS territory network managers in the region
- Develop direct reports to work independently, with a full understanding of CDS and customer SOP's, and an ability to effect change within the CDS agent network
- Develop and foster relationships with key customer and CDS agent contacts to enhance local service and communication
- Assist with the communication and resolution of any service issue claims within the CDS Network
- Conduct training in all aspects of CDS customer programs and ensure adherence to HSLD policies
- Assist with any and all duties associated with the CDS Logistics Network Home Delivery Programs
- Travel frequently to support regional network management activities
- Ensure agents and field managers are conducting frequent developmental audits for all CDS locations to ensure continuous improvement
- Provide formal reports, as required, to CDS management on the state of the regional business operations
- Communicate and review agent performance to all locations based on customer metrics and feedback
Leadership Responsibilities:
- Strategic Planning: Develop and implement long-term business strategies to achieve company goals and drive growth.
- Team Leadership: Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, ensuring alignment with business objectives.
- Resource Allocation: Oversee the effective allocation and utilization of resources, including budget management and workforce planning.
- Decision-Making: Make informed, data-driven decisions that balance short-term needs with long-term strategic goals.
- Change Management: Lead organizational change initiatives, ensuring smooth transitions and minimizing disruptions to business operations.
- Performance Monitoring: Establish and monitor key performance indicators (KPIs) to assess progress and adjust strategies as needed.
Qualifications
Qualifications
- 5+ Years of experience in a leadership role in final mile logistics.
- Bachelor's degree or additional years of equivalent experience.
- Superior organizational skills
- Excellent communication – both oral and written - and interpersonal skills
- Strong Computer skills, i.e., Microsoft Office, Outlook, Internet search
- Ability to work independently and be self-motivated to get things done
- Ability to manage your schedule to ensure proper agent support across the region without direct supervision
- Ability to identify and develop creative processes or solutions
- Ability to manage company expenses to ensure field activities are value-add
- Openness to change
- Desire to develop into future management positions in Network Management, Sales, Operations and/or Business Development
Preferred Qualifications
- MS Excel Skills: VLookup function, IF function, filtering and creation of Pivot Tables
- 3PL 6+ Management Experience: operations, warehousing, dispatch, etc
- Data Analytic Skills
Work Environment
- Warehouse facilities, Loading Docks and Office Space
- Must be able to meet physical demands of auditing and training for warehouse activities, driver loading and unloading activities and office personnel activities.
