Customer Service Representative (Work from home)

This is a remote position.

About the Client:

The company is a licensed plumbing, roofing, roof restoration and insurance repair provider for a multitude of insurance providers predominantly across the Northern and Eastern suburbs of Melbourne.

Job Responsibilities:
The Outsourced Administrator will broadly be responsible for:

•  Maintain service request records in our job management platforms (Aroflo, Home Hub Etc).
  
• Provide assistance and data for preparation of reports.
  
• Be the point of contact for client queries and information. Confirm bookings via phone.
  
• Act as the liaison between staff, clients, and suppliers.
  

The Outsourced Administrator will provide the following support:

• Virtual Phone Receptionist – Answer calls following scripts, take messages, gather information and log requests.
  
• Customer Service Email Management – Filter and file emails, quickly respond to standard queries (collate your FAQ’s) or flag for Management attention.
  
• Job Logging – Monitor all job sources (email, client portals etc). Raise jobs in job management platforms.
  
• Scheduling Jobs – We can book your jobs in by following set rules and parameters.
  
• Client Portal Management – Reconcile job updates between systems. Ensuring up to date and current notes, statuses, meet SLAs and ensure reports are always live.
  
• Quote and Invoice processing – We input and format as per your invoice and quoting pricing input.
  
• Annual leave and personal leave logging – We will update scheduling calendars.
  
• Gap Reporting – Identify missed timesheets and notes and report to management.
  

Requirements

Benefits