Amazon Hiring for Virtual Amazon Games Specialist, job work from home

Amazon hiring for Virtual Amazon Games Specialist, job work from home:  Amazon is currently hiring for a Virtual Amazon Games Specialist role, offering work from home opportunities in Madhya Pradesh, West Bengal If you’re passionate about gaming, have strong communication skills, and love solving complex problems, this could be the perfect opportunity for you. To apply, candidates must be at least 18 years old and have completed their 12th grade. Amazon offers a competitive salary package, and any candidate with good communication skills can apply. You will need to go through an interview process, starting with an assessment test. If you pass, you’ll receive an email for the HR round. All interview rounds are conducted virtually, so there is no need to visit any location. We highly recommend preparing well before taking the assessment test. Please carefully review the job details below and apply according to your state location. For example, if you’re from Madhya Pradesh, West Bengal. but apply for a different location, your application will be rejected. Therefore, it’s essential to choose your actual state location and apply accordingly.

Job Description

Role: Virtual Amazon Games Specialist
Job Type: Full Time/ Seasonal
Location: Work from home from Madhya Pradesh, West Bengal

Amazon is all-in on games, and our mission is to be the most customer-obsessed company in the gaming industry. If you’ve got big dreams, high standards, and a deep love of games, we think Amazon Games might just be the perfect place for you. The D2AS Games Specialist raises the bar when it comes to providing exceptional support to our customers. Games Specialists will obsess over solving a customer’s issue through any channel and feel comfortable dealing with undocumented and technically-detailed customer problems. Games Specialists must be passionate about gaming culture and have extensive experience playing games. The role is comprised of 2 main parts Traditional channels (Phone, Chat, email) and moderation (forums or in-game support) it operates 24×7.

Work from home Job Responsibilities:

 Contact support for a wide range of gaming use cases through phone, chat, email and other channels (general information, account troubleshooting, in-game support, game trust and safety issues).
Moderation of game forums on both first- and third-party platforms.
Identification of recurring issues and contact drivers during alpha, beta and GA phases.
Escalation of critical on-going issues and player trust and safety concerns

Knowledge and Skills Required

Proven gaming experience, with an extensive background in MMORPGs and other online gaming genres across multiple gaming platforms.
Proven knowledge of the gaming culture (you should know what GGWP means and know what is considered appropriate behavior when engaging with the online gaming community).
An in-depth knowledge of gaming hardware, platforms, and networking technologies is required.
A familiarity with multiple gaming platforms is preferred.
An ability to understand complex technical information in order to properly troubleshoot customer issues is critical.
A history of excellent customer service skills is required, including outstanding interpersonal skills and conflict resolution skills.

Preferred Qualifications:

Hardcore Gamer.
Extensive MMORPG experience.
Multi-platform gaming experience.
Experience moderating community forums.

Technical Requirements:

A reliable ISP (internet) connection with bandwidth not lower than 100 Mbps either through DSL or a cable modem is required. Any other form of internet connectivity is not allowed.
6 hours of personal power backup.
Have a dedicated analog telephone landline/mobile phone from a reliable carrier (must be installed before you start).

Job Qualification

What qualifications do we need from you?

Minimum age: 18 years old
Have the right to work in India
Strong communication skills in English (both written and oral fluency)
Experience working with a computer
The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
From a technical perspective, a minimum broadband connection of 100MB download speed and 20MP upload speed using a hard-wire ethernet internet connection (no WIFI).

How to Apply:

Madhya Pradesh Candidates Apply here 

West Bengal Candidates Apply here

To apply, ensure you meet the eligibility criteria. Complete the assessment test first, and if selected, you will receive an email for the HR round. All interview rounds are conducted virtually, so you can complete the process from home. Make sure to apply based on your actual state location to avoid rejection

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