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IVR (Programmer Analyst)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Key responsabilities:

  • Provide IVR, Contact and Call Center support to agencies and staff.
  • Plan & design Visio diagrams for call flows, analyze business processes.
  • Conduct system tests and measurements for performance evaluation.
  • Provide visual aids for call handling demonstration and issue resolution.
Quantum Strides LLC logo
Quantum Strides LLC SME https://www.quantumstrides.com
51 - 200 Employees
About Quantum Strides LLC
Quantum Strides is an IBM Sustainability Software Business Partner specializing in solutions for Real Estate & Asset management, Capital Projects, Space & Move management, Operations & Maintenance and Sustainability. We are innovators and problem-solvers at heart. Using technology to tackle complex challenges and to deliver efficiencies for our customers is the bedrock of our culture and what we do best.Headquartered in the Washington DC metro area and consisting of a highly skilled workforce in the United States, we are a reliable partner for several Fortune 500 customers and Government entities. Additionally, our state-of-the-art development and test teams in India and talent pool in Canada, places us in a unique position to serve our clients across diverse geographical regions.Quantum Strides is considered an IBM TRIRIGA expert and has nearly a decade of experience in implementing, upgrading, and supporting the IBM TRIRIGA Application & Platform. Furthermore, we provide a highly skilled Maximo workforce to support IBM Maximo implementations and upgrades. Additionally, as an IBM Envizi partner, we help organizations with scope 1, 2 and 3 ESG reporting. Quantum Strides is also a ServiceNow (SNOW) partner specializing in IT Service Management (ITSM), IT Asset Management (ITAM) and has expertise in integrating SNOW to IBM technologies to provide customers with the best of both worlds.
See more Quantum Strides LLC offers

Job description

  • Provide IVR, Contact and Call Center support to agencies and staff. 
  • Provide, plan and design Visio diagrams for call flows. 
  • Analyze business processes issues and problems for consultant assistance and system users. 
  • Conduct systems test, measurements of the systems ability to manage applications. 
  • Provide visual aid to demonstrate call handling and information resources to organizations. 
  • Provide maintenance and support to agencies on troubleshooting and system outages. 
  • Provide self service transactions, live support on issues and application errors.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

System TestingMicrosoft VisioComputer MaintenanceBusiness Process AnalysisCall Center ExperienceApplication Development

Other Skills

  • Communication
  • Problem Solving
Are you interested?

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