Access Team Manager

Description

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description:  The GR Options Center supports New Yorkers to enroll in and complete college by counseling teens and adults, training school and community professionals, and convening the larger community on critical issues around equity in post-secondary education. Options has supported young people to enroll in college since 1985, professionals to support others since 2005, and college students to persist in college since 2012. Options currently serves over 2,000 people a year.

Purpose of Position: Reporting to the Director of Postsecondary Counseling, the Access Team Manager is responsible for supervising Options full-time college access counselors and for organizing and facilitating the work of the college access team. The Access Team Manager will help manage partnerships and college relationships and will carry an active caseload of up to 35 students a year. Lastly, the Access Team Manager will provide oversight for the annual scholarship program and transition of matriculating students into the Options Success Program.

Schedule: Monday through Friday, 35 hours per week

Salary Range: $62,400 - $70,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Qualifications

• Directly supervise full-time access counselors and manage Trainer-Counselors, leading weekly team and student review meetings, and provide probationary and annual evaluations.
• Participate in Access Data Team Meetings; create reports with data manager, use data to counsel team and improve access programming.
• Manage Access Counseling Team programmatic calendar; delegate and organize team assignments regarding planning and implementation of events, group counseling and individual counseling, including content/curriculum development, and participant communications and evaluations.
• Meet bi-weekly with the Director of Postsecondary Counseling, to discuss the progression of Options Access Counseling team towards strategic and annual programmatic goals.
• Work with a caseload of 10 to 35 students, providing 1:1 counseling, transitioning them into college and postsecondary programs. 
• Manage the transition of 125-150 Access students to the Options Success Program by the end of each academic year.
• Along with Director of Postsecondary Counseling, serve as Options College Access representative for college admissions relationships, advocacy efforts, student recruitment, and high school and organizational partnerships.
• Participate in ongoing professional development related to postsecondary advisement, supervision and management, by attending external and internal Goddard Riverside trainings, as well as engagement with professional associations such as, the College Access Consortium of New York (CACNY Inc.), New York State Association for College Admissions Counseling (NYSACAC), and others.
• Serve as liaison and build new Robin Hood partnerships, with schools and organizations serving specialized populations of high school-aged students and adults.
• Develop monthly reports and schedule frequent check-ins with Robin Hood Partnership Organizations.
• Coordinate Access Intern work assignments with intern supervisor.
• Oversee and facilitate the annual Options scholarship process and program.
• Oversee and manage a team of essay coach volunteers.
• Other duties as required.

Qualifications

• Bachelor’s degree required.
• Knowledge of U.S. higher education system, especially New York City and State, including CUNY, SUNY, and support programs required.
• Preferred- 3 to 5 years of experience counseling students on college access and success or on college admissions; counseling experience in an urban, multi-cultural setting a plus;
• Preferred- 2 or more years of experience supervising a team
• Preferred- Experience establishing and maintaining college admissions, corporate, or community partnership relationships.
• Preferred- Valid NYS driver’s license and a driving record that meets the agency’s auto insurance guidelines (including no suspensions within the last 3 years)
• Fluency in Spanish a plus
• Excellent oral and written communication skills
• Ability to work independently and on a team
• Experience in Microsoft Office and web-based applications
• Availability for occasional evening and weekend hours

Physical Requirements:

• Packing, lifting and moving of supplies is required; ability to lift up to 30 lbs.
• Ability to participate in walking tours on college campuses.

Work Environment

• Office work, including heavy phone and computer use, combined with frequent Off-site visits (including overnight visits) to college campuses, workshops, trainings, etc.  
• Candidate must be available to work remotely and must have full WIFI capabilities when working remotely.

Employee Benefits :

• Medical/Dental/Vision

• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

• 403B Thrift Retirement Plan

• 12 Annual Sick Days

• 12 Agency Holidays

• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment

• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.