CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.
With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.
We commit to delivering a superior service experience to our clients on each and every engagement.
Our Values - Our Values emphasize the following 5 key areas:
- Global Diversity – we embrace the diversity of operating a global business to create a unique culture for the benefit of customers and employees.
- Service Excellence – we are passionate about providing customers with a superior experience each time they use our service.
- Integrity – we protect our customer’s interests, data and reputation through strong ethical culture and rigorous compliance programs.
- Teamwork – we work collaboratively to deliver exceptional customer satisfaction.
- Expertise – we apply our expertise and knowledge to provide innovative solutions for customers.
A day in the life: A career at CIBT gives you the opportunity to work in a global environment, with smart, motivated, and diverse colleagues. Our focus on travel/business visas means you will be able to work in a stimulating and always changing environment with like-minded people. We are looking for someone who is client centric and able to leverage internal resources to help your client(s) achieve their strategic mobility- and travel objectives, and to help grow the client relationship, innovate processes, and expand our services.
On any given day, you ensure that all client commitments and program objectives are achieved and effectively executed. You sensibly evaluate and anticipate client needs and communicate tactfully in difficult situations to preserve the working relationship. You demonstrate an understanding of the big picture consequences for your actions or inactions and will proactively suggest and lead process improvements where you find a need. You help your client(s) to navigate the complex world of global immigration to better achieve their goals.
Your client activities:
- Nurture and grow the relationships with your client(s) by being a trusted advisor on all things Visas.
- Create a strategic growth/business plan for your client(s) that will focus on maximizing the client’s usage of our capabilities, as applicable.
- Own Client Review meetings, quarterly and annually, and on regularly scheduled client status and review calls
- Review client performance and trends quarterly.
- Define and agree on client(s) strategy, and growth plan during annual business review.
- Collaborate with your client(s) to facilitate maintaining compliance obligations in jurisdictions as applicable to client(s)
- Play an active and central role in the implementation of projects and rollouts.
- Stay up to date on important developments in the law and issue spots with respect to future opportunities and/or issues.
- Proactively seek greater usage and uptake of our products and services.
- Ensure that all client specific processes and procedures are documented in our systems and share them with the supporting teams.
- Share survey and SLA feedback with your client(s) on a regular basis.
- Facilitate communication of client requests and agreed upon outputs.
Strategic thinking:
- Utilize critical thinking to look at the big picture and broad impact of actions and solutions when making decisions.
- Evaluate decisions in strategic context, where there are many unknowns, reviewing and adapting as the context develops and changes.
- Engage with management to support development of strategic guidelines.
- Demonstrate ability to assess situation and leverage company resources and internal teams for effective solutions.
- Keep up-to-date on visa changes, and identify/execute the correct communication for your clients.
Working with your colleagues:
- Identify operational weaknesses or areas for improvement and address with appropriate teams.
- Seek out new efficiencies in workflow and lead to implement.
- Provide on-going client specific training.
- Facilitate direct communication with our advisory team and our consultants.
- Assist our global/regional teams with internal client transitions as necessary, to ensure that corporate culture/data is captured, and all files transferred smoothly.
If you have the following skills and competencies, we want to talk to you!
- Bachelor’s degree with five-plus years related experience in client service/account management or equivalent combination of education and experience.
Working Conditions/Location:
- This position would be work from home with some travel required.
Equal Employment Opportunities:
As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
