Principal Solution Architect (SA) - Microsoft Dynamics 365 Customer Engagement (CE)

Overview

JOB DESCRIPTION

The Principal Solution Architect (SA) is the primary, customer-facing leader responsible for guiding the delivery team on CE/CRM engagements, ensuring customer success, and exceeding expectations. You will oversee every stage of the project delivery, from initiate and analysis to design and build, to deployment and go-live, aiming to secure project success and referenceable clients.

Technical Expertise

CRITICAL QUALIFICATIONS & EXPERIENCE:

• Strong understanding of enterprise IT applications focused on D365 application capabilities, and CE technical/functional capabilities.
• Proficiency in designing and implementing IT solutions that are scalable, secure, and cost-effective. Familiarity with integration techniques and technologies, including APIs and web services.
• Strong grasp of data migrations, integrations techniques and technologies, including Azure Integration Services, APIs and web services.
• Working knowledge of Power Platform, Office 365, and related technologies.
  
  

Project Management

• Ability to manage and lead technical projects, ensuring they meet deadlines and budgets. Knowledge of project management methodologies and tools.
  
  

Architectural Knowledge

• Experience in creating end-to-end technology roadmaps. Understanding of architectural frameworks and methodologies. Experience in creating overall design blueprint document and detailed architectural artifacts.
  
  

Leadership And Team Management

• Proven experience in leading and mentoring technical teams. Ability to foster a collaborative and inclusive team environment.
• Proven ability to organize and lead a virtual team of CE/CRM consultants across different locations (including offshore).
• Experience leading teams using hybrid, agile methodologies.
• Ability to lead and support internal teams and customers, including architects from other business applications (Finance and Operations, PowerBI, etc.).
  
  

Communication

• Strong verbal and written communication skills to effectively interact with stakeholders. Ability to explain complex technical concepts to non-technical audiences.
• Confident in client-facing interactions, quickly establishing yourself as a trusted partner and subject matter expert.
  
  

Problem-Solving

• Strong analytical skills to identify and resolve issues in IT systems.
• Strong business analysis skills, capable of driving both functional and technical requirements gathering.
• Strong interpersonal and communication skills, capable of working in a cross-functional team.
  
  

Customer Focus

• Ability to understand and align solutions with customer needs and business objectives.
• Highly motivated, self-starter with the ability to take ownership and drive tasks to completion.
• Ability to travel up to 50% depending on project complexity and customer expectations.
  
  

Education

• Bachelor's Degree in Information Systems Management, Computer Science, or related field.
• Current Dynamics 365 CE certifications.
  
  

Desirable Qualifications & Experience

• Stay current on Dynamics 365 CE and related technologies, especially Azure stack of technologies.
• Design and document the Security Model, Data Modeling (ERDs), Process Flow Diagrams, Architectural Diagrams, Data Migration and Integrations Designs and Planning.
• Working experience with Configurations, Model Driven Apps, Power Pages, Power Automate, JavaScript, Plugins, PCF Controls.
• Environment Management, Overall Environment and Tenant settings, Resource and Capacity Planning, ALM Process design and deployment pipelines and source code/repos.
• Azure resources planning and management, Azure subscriptions, resource groups, security groups. Good understanding to incorporate in designs Azure integration and data services; Azure Functions, Logic Apps, Fabric, Data Lakes, Service Bus, Synapse.
• Mentor staff to ensure team growth in their career paths.
• Demonstrated ability to work in a constantly changing environment with limited direction.
• Familiar with Agile implementation methodology.
• Experience working with a multicultural/multilingual team across several time zones.
• Proven technical architecture experience (5+ years) and CE/CRM experience (8+ years) with 15+ medium/large implementations.
  
  

Key Responsibilities

• Lead the delivery team through all project stages (analyze, design, develop, test, deploy).
• Provide overall direction for design, solution development, and project oversight.
• Serve as the primary point of contact for all project concerns and issues.
• Author and review high-level and detailed architecture, Data Migration/Integration Planning, Security Model, Data Modeling (ERD), UAT & training plans, and other key documentation.
• Develop and deliver an Issue Resolution Management plan.
• Ensure deliverables meet quality standards, are innovative, user-friendly, and delight the customer.
• Assist the Argano Project Manager with project planning, including timeline, scope, and resource assignment.
• Collaborate with DSE and PM to deliver projects in accordance with the Customer Roadmap.
• Prioritize the DevOps work item backlog in coordination with the customer, and oversees all DevOps work items to ensure timely completion.
• Ensure all project impediments are removed to facilitate day-to-day delivery team tasks.
  
  

Call To Action

If you're a dynamic leader with a passion for client-facing interactions and a strong background in CE/CRM, we want to hear from you! Join us and lead our team to new heights of customer success.

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.