Senior Service Chain Operation Manager for Open Sovereign Cloud

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

In a world, where cloud adoption seems almost as a must for organizations to remain competitive, there is growing demand in Europe for solutions that can guarantee organizations control over their data and over their technical roadmap with as little dependence on decision of vendors, especially non-European ones, as possible. T-Systems decided to develop Open Sovereign Cloud to address these needs, primarily for the most sensitive use cases in regulated healthcare and public sector. Built on cloud-native architecture, based on open-source software with support for Confidential Computing for cloud native environments, we are already enabling first customers from German healthcare market to leverage benefits of a cloud and still comply with strict regulatory requirements.

The role of a Senior Service Chain Operation Manager for a cloud-native solution based on Kubernetes technology involves overseeing the end-to-end service delivery process for areas including service orchestration, monitoring and optimization, incident management, capacity planning, security compliance, documentation, collaboration and continuous improvement.

What you will do?

• Act as an interface between OPM/SDM/Service Owner (Customer) and SC OPM or OPM (both local) / operation in defined field in order to keep quality of the production.
• Responsible for service chains of a specific business service / product cross various organizational units.
• Responsible for KPIs and SLAs / OLAs of the contracted services, have an overview about all INMs, CHMs, PRMs, RCAs and participate on CCABs.
• Accountable for technical content of operational / specialized technical concepts.
• Deliver input for resource planning to ensure operational stability.
• Ensure the quality of provided services and provides operational support.
• Coordinate, manage and monitor operational performance.
• Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
• Responsible for the Datacenter & Infrastructure activities, Delivery Orders, Order of the HW, DC costs, Commissioning & Decommissioning of the HW, Asset entries in AM and their Lifecycle.
• Monitor, manage and improve the efficiency of provided services.
• Single point of contact towards the internal customer.
• Participating on Audit, Compliance, Security related sessions (Gematik, PSA, C5, Quality Gates).
• Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional).
• Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional).
• Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional).              

Education

• Master

Experience

• 6 years minimum

Certification

• ITIL higher certification (advanced modules)

 IT Technical Skills

• Cloud overview
• Platform knowledge
• Kubernetes overview

Soft skills

• Effective communication            
• Presentation skills          
• Negotiation skills            
• Team work cooperation              

Other skills

• Project management     
• Process overview           
• Quality management     
• Leadership skills             

Languages

• English - Advanced (C1)
• German- strong advantage

Other criteria or requirements

Stress resistant

Proactive approach

Willingness to change, flexibility

Customer, value, result and performance orientation

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1600 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.