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Customer Interviewer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Republic of Moldova

Offer summary

Qualifications:

Experience in customer service and interviews, High level of emotional intelligence, Bachelor’s degree.

Key responsabilities:

  • Conduct surveys and voice interviews
  • Transcribe interviews, help researchers
AUTODOC logo
AUTODOC Information Technology & Services Large https://autodoc.group/
5001 - 10000 Employees
About AUTODOC
We make mobility easy & sustainable. AUTODOC was founded in 2008 in Berlin and we are now a leading E-commerce for automotive spare parts in Europe. We are a growing profitable technology company active in 27 countries with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward! We are transforming and looking for innovative, tech-driven, and agile talents to join us across Europe. It is important for us that our people feel a sense of impact, purpose and belonging within our organization - whether they work in an office space, in one of our warehouses or remotely. With our headquarters in Berlin- Germany, we also have several offices across Europe.Catch the ride!https://autodoc.group/en/about-ushttps://autodoc.group/en/facts-and-figureshttps://autodoc.group/en/news-roomhttps://autodoc.group/en/careerLegal notice: https://bit.ly/3LHWIg1
See more AUTODOC offers

Job description

Company Description

Provides superior customer service and maintains high customer satisfaction ratings by providing quality advice, solving all kinds of questions. Monitoring and control of the company's reputation on third-party resources. Raising the company's ratings, according to the internal regulations of the department.

Job Description

Responsibilities:

  • Conduct surveys and record the feedback with 100% accuracy
  • Conducting voice interviews (in-depth interviews, u-tests, etc) 
  • Transcribing interviews 
  • Helping Customer and User researchers find insights
  • Using problem-solving skills to handle difficult or irate customers

Requirements:

  • Experience working in a customer service
  • Experience in conducting interviews 
  • High level of emotional intelligence
  • Excellent interpersonal and listening skills
  • Confident and able to approach people
  • Certifications: qualitative research, in-depth interviews  
  • EN/UA/RU: B2 - C1 - mandatory to have internal communication
  • Spanish- С1  for customer interview
  • Education: bachelor’s degree 

What do we offer?

  • Competitive salary based on your professional experience

  • Stable employment in the fast growing international company

  • Wide benefit system

  • Dynamic work environment

  • Ability to influence business and its results

  • Professional growth — you will attend free external and internal courses

  • Paid business trips and payment for participation in conferences

  • Paid corporate language classes (English, German, Polish)

Join us today and let’s create a success story together!

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Job InterviewsInvestigative InterviewingQualitative Research

Other Skills

  • Self-Confidence
Are you interested?

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