Staff IT Program Manager, Go-To-Market Systems

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Team  

Come join the DT PMO team and work with a talented group of Program Managers and Portfolio Leaders leading ServiceNow transformation programs. This team is responsible for driving enterprise initiatives that enable ServiceNow’s Digital Technology group to be at the fore front of cutting-edge technology. 

Role  

This program manager role will manage the Agile operation of highly visible initiatives across multiple business functions utilizing ServiceNow methodologies and tooling. 

What you get to do in this role: 

• Responsible for organizing and driving the agile delivery of epics and features, across multiple products, in a cross-functional environment. 

• Coordinate with a team of senior technical and non-technical professionals and drive product development activities toward a successful deployment. 

• Manage multiple scrum teams applying Agile principles, practices, and theory. 

• Responsible for supporting communication and change management activities to increase adoption and obtain feedback loop after product releases. 

• Plan and facilitate Product planning, create release schedules and capacity plans. 

• Develop detailed program execution roadmaps and manage all execution aspects, including program interdependencies, progress, testing, deployment, and enablement. 

• Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level. 

• Engage and collaborate with all business and DT functions affected by the program, internal and external partners, and vendors. 

• Coach teams to adopt a product mindset and practice that focuses on developing a product to solve a customer's problem and work towards the organization’s objectives and key results (OKRs) 

• Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking. 

In order to be successful in this role, we need someone who has: 

• 10+ years of program management experience. 

• Demonstrated program management experience in implementing business support applications at enterprise level. 

• Experience with implementing Go to Market systems (Sales, Marketing and Channel) is a plus. 

• Should guide extended groups of senior professionals in a matrixed organization. 

• Experienced in managing multiple scrums teams applying scrum of scrum principles and best practices. 

• Extensive experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement. 

• Should guide Steering Committee meetings, with executive management, with solid experience in decision making. 

• Excellent communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills. 

• Demonstrate consistent ability to guide cross-functional teams and deliver technical solutions while mitigating or removing obstacles.  

• Agile Scrum Master Certified. 

• Knowledge and experience working in ServiceNow platform and technologies is a big plus. 

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