Portfolio Manager at HOATalent

Overview: Join Gates Hudson Community Management (GHCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, GHCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement: At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture: GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why GHCM? Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication: GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion: GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits: GHCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement: While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories: Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, GHCM welcomes you. Join us and be a part of our journey to excellence in community management.

Position Overview - OBTAINING CMCA IS REQUIRED WITHIN 60 DAYS OF EMPLOYMENT

Join us at Gates Hudson Community Management as a Portfolio Manager and lead the effective management of our diverse property portfolio. Operating within the framework of relevant laws and regulations, you will be instrumental in ensuring the seamless functioning of our properties, reducing delinquency, and delivering exceptional service to our stakeholders.

Essential Duties and Responsibilities

Administration - Financial Reporting & Budget Administration:

• Maintain meticulous records for each property in the portfolio.
• Prepare comprehensive Monthly Management Reports for the Board of Directors, including site inspection reports and budgetary details.
• Act as the primary liaison for the Board of Directors, enforcing all Association regulations and policies.
• Facilitate competitive bidding for all contracts as per the Board's decisions.

Capital Improvements & Physical:

• Provide recommendations to the Board regarding property improvements and necessary repairs.
• Oversee budget implementation and authorize necessary expenditures.
• Monitor and maintain the physical elements of the properties, ensuring energy efficiency and compliance.

Personnel:

• Supervise on-site staff, ensuring all responsibilities are met efficiently.
• Coordinate with higher management on personnel needs and training requirements.

Property Maintenance:

• Negotiate contracts and maintain contract analysis for all associations.
• Conduct regular inspections of buildings and grounds, ensuring compliance with maintenance schedules.
• Monitor contractor activities, ensuring work quality and adherence to warranties.
• Oversee incident/accident reports, insurance claims, and potential litigation as per the Board's direction.

Public Relations:

• Provide guidance and support to the Board of Directors in property operations.
• Serve as the main point of contact for owners, government bodies, and external stakeholders.
• Represent GHCM in various capacities and contribute to business development efforts.

Knowledge and Skills:

• Strong background in customer service.
• Excellent written and verbal communication skills.
• Ability to effectively communicate and motivate employees in association management.
• Preferably hold a college degree or equivalent certification.
• Preferred Certified Manager of Community Associations (CMCA) designation.
• Full working knowledge of GHCM operating policies and Microsoft Office products.
• Familiarity with third-party software used by GHCM and internet usage.

Physical Demands and Work Environment:

• Ability to navigate properties and stairs as required.
• Effective communication skills both verbally and in writing.
• Ability to interpret and convey detailed instructions accurately.
• Ability to use a computer and handle general office tasks.
• Ability to lift up to 25 pounds for various tasks.
• Comfortable working in both indoor and outdoor environments, including property inspections.