Job Description
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
The Order Documentation Coordinator is responsible for creation and final review of all documentation to enable a product, maintenance and/or service transaction that may be recognized for revenue by Verint. The Order Documentation Coordinator works closely with various internal departments (i.e., Sales, Sales Operations, Legal, Order Billing Operations, Revenue, Product Marketing and Services) to ensure successful completion of each transaction.
Principal Duties and Essential Responsibilities:
- Review sales requests for order documentation to determine compliance with Verint’s business rules, terms of legal agreement and revenue recognition rules under US GAAP.
- Create and/or edit order documentation to accurately depict the terms of the legal agreement, revenue rules and Verint business rules.
- Work with Sales organization to ensure each order is consistent with the customer contract.
- Respond to internal and/or external customer inquiries in a timely manner.
- Collaborate with internal customers i.e., Sales, Legal, Business Finance, Sales Operations and Product Marketing to answer questions and resolve issues related to customer orders.
- Gather and communicate unique customer requirements.
- Escalate requests that are non-compliant with business and revenue rules, as well as legal terms.
- Manage and respond to various audit requests.
- Research historical legal documentation across various internal departments.
Minimum Requirements:
- Bachelor’s degree in Finance or related field, or equivalent work experience
- Minimum of 3 years of demonstrated experience working with contracts
- Advanced skills in MS Office to include PowerPoint, Word and Excel
- Solid understanding of contracts, legal terminology and revenue recognition principles under US GAAP rules
- Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem solving and decision-making
- Effective at interacting with a wide range of audiences including Sales
- Exceptional interpersonal, oral and written communication abilities
- Strong collaboration skills with the ability to influence and work effectively in a matrix environment to solicit support and resolve conflicts
- Effective problem solver with strong business acumen, creativity, and analytical skills
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
About The Team
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
For US Applicants
2024 Benefits Offering 
