Google DialogFlow CX Architect

Classification: Contract-To-Hire

Contract Length: 12 months

Location: Remote

Job ID

CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.

CereCore is seeking a Google DialogFlow CX Architect to join our team Remotely. In this role you will be joining HCA’s Parallon division. We need a Contact Center Technology Expert with Google CCAI DialogFlow CX implementation experience. This is a multi-year initiative taking multiple business units within Parallon that are today doing various contact center functions for patients and consolidate into one organization and get them onto one common contact center platform, Genesys CX Cloud integrated with Google CCAI.

Requirements

• Contact Center Technology Expert with Google CCAI DialogFlow CX implementation experience
• Experience helping organizations take their legacy on-prem telephony systems to the cloud and ideally was involved in everything from the infrastructure to the business case.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.