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New Business Operations Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Minnesota (USA), United States

Offer summary

Qualifications:

Minimum 5 years of experience in life insurance process for permanent products, Strong communication and critical thinking skills.

Key responsabilities:

Manage team of Life Case Managers in facilitating training and mentoring
Monitor and audit team performance, handle first-level escalation issues

Saybrus Partners Insurance SME https://www.saybruspartners.com/

51 - 200 Employees

See more Saybrus Partners offers

Job description

Your missions

Why Saybrus?

We strive to help employees lead fulfilling professional lives. Excellence is expected and rewarded. We believe in straightforward communication and encourage employees to share opinions and ideas. Our salaries, incentive awards and comprehensive benefits provide a highly competitive total reward package based on individual and company performance. Many of our employees work from their homes, while others are based in our Hartford, CT headquarters in the landmark Boat Building. We are proud to offer programs and flexibility that help employees balance work and personal time.

Job Summary

The New Business Operations Manager will manage a team of Life Case Managers. This role will be responsible to facilitate team training and mentoring, scheduling, coaching, and other activities that directly impact team performance. This role has a direct correlation to the success of the account. This role will include limited Life Case Manager duties.

Job Description

Duties/Responsibilities

[The following reflects duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time for business reasons.]

Conducts one on one meetings with team members and provides regular coaching and feedback on performance metrics to enhance team performance. Monitors/audits case manager performance against stated objectives.
Understands business goals and assigns projects and activities in accordance with those goals.
Point of contact for first level of escalation for all new business issues.
Manages work schedules and ensures proper queue coverage to meet business objectives.
Utilizes strong communication skills (verbal and written) to assist Case Managers in moving cases through the new business process in a timely manner.
Provides timely communications, assistance in gathering outstanding requirements, and overall superior customer service.
Performs regular duties of a Senior Life Case Manager on a limited basis.
Provides new permanent product business support to key business partners. Independently manages cases by creatively resolving issues and negotiating underwriting offers (where applicable) while leveraging contacts and resources to ensure a desired outcome.
Perform other duties as assigned

Qualifications

Minimum Job Requirements

Minimum 5 years of experience with knowledge of the life insurance process for permanent products, including key impairments.
Strong knowledge of the life insurance process and be able to troubleshoot problems causing cycle time delays. Comfortable in a team environment and supportive of corporate change.

Knowledge, Skills, and Abilities

Working knowledge of desktop applications such as Outlook, Word and Excel. Knowledge of Smart Office and Salesforce.com a plus.
Critical thinking skills with the ability to identify and troubleshoot problems, and comfort with cases involving a high degree of complexity.
Excellent verbal and written communication skills; clear and effective
Excellent interpersonal and relationship building skills to interact with internal and external clients
Discretion while handling confidential matters (e.g., medical records)
Ability to work independently in a fast-paced, multi-faceted environment while focusing on critical deliverables