Virtual Event Operations Technical Support

Description

This is us 

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.    

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud. 

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.   

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day. 

Requirements

The role 

We're looking for a person that will be responsible for the technical operational aspect of the virtual event platform. 

First 2-3 months you will learn all there is to know about Kaltura's Virtual Event platform, covering configurations, and various site operations tasks. Upon qualifying our training period you will become a part of our Site Operations team, managing event operations on Kaltura Virtual Events. 

It is a full time, remote position with flex work hours. As we operate globally, occasional weekend, holiday, or late-hour work may be necessary to meet the demands of our operations. 

The day-to-day

• Manage all site operation tasks including event planning and monitoring, configuration, content upload, site mapping, and quality assurance pre, during, and post events.
• Serve as the primary technical contact for customers and the delivery team, for internal and external projects, ensuring optimal product utilization while demonstrating self-management and leadership skills.
• Contribute to the continuous expansion and improvement of our knowledge transfer, documentation & processes. 
• Support team members in a collaborative environment, sharing knowledge and stepping in as needed.
• Handle integration configurations to ensure seamless connectivity with other platforms and services.

Ideally, we’re looking for:

• Bachelor’s degree is required
• Fluent English 
• Availability to work full-time with flexibility across different time zones, including occasional shifts within a 24/7 schedule.
• Strong Technical proficiency (HTML, CSS, JSON knowledge is an advantage). 
• Demonstrates strong customer service orientation alongside excellent organizational and coordination skills.
• Ability to effectively prioritize, manage, and assess situations using critical thinking while paying attention to detail and composure in high-pressure situations.

These would also be nice: 

• Experience with Confluence, JIRA, AirTable and Excel 
• Past studies in Computer Science, Information Technology, Business Administration, or related programs.
• Experience in leading and managing projects.