Solutions Engineer (USA)

This is a remote position.

About the company:

Tyfone’s mission is to build the best digital transformation platform in banking while innovating to bring delightful experiences.  We deliver fintech level innovation and believe digital banking must advance at the pace of digital, not at the pace of banking. Tyfone offers a vibrant, fast-paced, and dynamic work environment with a capable, committed, and fun team. You will grow to gain new skills and work experiences that can help you attain your career goals.

Tyfone is an equal opportunity employer.

We offer competitive pay and benefits including stock option plans**.

*This role is eligible for our fully remote working or hybrid work model which allows
employees to split their time between working on-site and off-site.

**To eligible employees

About the role:

Requirements

Responsibilities (Including but not limited to): 

• Gain a comprehensive understanding of tyfone’s products and how each product component solves customer pain points and their user’s pain points.

• Maintain working knowledge of capabilities, roadmaps, and release schedules for products and/or solutions.

• Perform live and recorded virtual and in person demonstrations of tyfone solutions including technical deep dive demos.

• Partner with Sales & Marketing and Product Management teams to accurately incorporate product capabilities and updates into external-facing content that educates potential and current customers.

• Own responding to RFPs.

• Translate your technical acumen into client use cases, the client’s business needs into functional examples, and the client’s custom requirements into feasible outcomes.

• Work in collaboration with the R&D team located in India on a need basis.

• This role will require you to travel up to 30% of the time – all domestic travel.

• This role will be required to work flexible hours to meet with customers and prospects in all US time zones as well as interact with Global internal counterparts.

Skills & Qualifications:

• Bachelor’s degree or equivalent experience in SaaS software technical areas

• Fundamental knowledge of SaaS delivery, and development using JavaScript, HTML/CSS, SQL, Python, etc.

• Strong working knowledge of the Community FI space and its technical and business challenges and opportunities

• Understand the principles of UX design and how our clients interact with flows within the UI.

• Demonstrate ability to effectively use a wide variety of presentation tools as well as sales and marketing material.

• Proven record of presenting solutions, both the strategic benefits for an audience of executives and practical use cases for the client resources who will implement and support our solution.

• Demonstrate ability to bridge technical and business need gaps between our team as well as client and third-party stakeholders.

• Effective communicator, in particular the ability to ask intelligent questions to gain understanding and solve client needs.

• Must be an analytical thinker and detail-oriented person who can flush out complete requirements and solve client problems in a dynamic setting.

• Demonstrate ability to use technical writing skills to distill complex information into terms, practical use cases, and value propositions that are relatable to our clients.

• Effective verbal and written communication skills as well as the ability to leverage interpersonal communication skills to build rapport and develop relationships with our clients.

• Excellent interpersonal, communication, organization, and follow-through skills

• Strong time management skills, rarely misses deadlines, and has ongoing, transparent communication with marketing and product management stakeholders.

• Strong sense of ownership/bias for action to deliver results.

• Demonstrated ability to work with minimum supervision; This is an individual contributor role and an essential collaborator role as well.

• Analytical and creative problem-solving skills.

• Previous experience of FinTech Industry highly preferred.

Benefits