Offer summary

Qualifications:

At least 3 years of customer service experience with voice, email, and chat, Typing skills of at least 40 wpm, Stable work history for the past 5 years, 1 year of remote work experience with minimal supervision.

Key responsabilities:

Handle inbound/outbound calls, emails, and chats professionally and courteously

Utilize critical thinking to resolve inquiries accurately with attention to detail

Meet key performance standards consistently

Work collaboratively as a team player to achieve organizational goals

Meet the customer-first mindset to drive high-quality service

Job description

LAdmins is looking for a customer service representative to join our team remotely. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Roles and Responsibilities:

The agent will be required to take inbound and outbound calls as needed. Each call has to be performed with a high standard of professionalism and courtesy.
The agent will respond to emails sent by customers using prescribed templates and offer a resolution that is appropriate to their concerns.
The agent will answer chat requests from customers with inquiries via the website.
The agent is required to work during US work hours varying depending on the business need.
The agent will need to use critical thinking in order to resolve each customer inquiry with utmost accuracy and attention to detail.
The agent will be required to meet key performance standards on a regular basis.
The agent will be needed to act as a team player in order to meet goals as an organization.

Skill Requirements:

At least 3 years of experience working in customer service simultaneously using mixed platforms (voice, email, and chat).
Can perform multitasking abilities in a high-performing environment
Typing Skills of at least 40 wpm.
Proficient written and verbal communication skills, preferably with a neutral US accent
Established stable employment history for the past 5 years.
At least 1 yr experience in working remotely with minimal supervision
System Requirements of (1) at least i5 or higher with (2) Memory: 4 gigabytes (GB) or greater (3) Storage: 64 GB or greater available disk space (4) Processor: 1 gigahertz (GHz) or faster
Back-Up Equipment and Network Connectivity