Loan Processor

Loan Processor 

Department: Operations

Team: Processing

What Sets Us Apart 

At UMortgage, we have a customer-centric, service-based approach. We primarily focus on home purchases, providing an emphasis on consumer education, real estate agent relationships, and a personalized experience for home buyers. Our goal is to empower our team members to provide a best-in-class experience at all times while prioritizing long-lasting relationships. 

What We Need 

We are looking for a Loan Processor who is a detail-oriented, positive team player to assist in processing and verifying information for loans in the pipeline! As a Loan Processor, you will act as the liaison between our clients and the sales team to ensure all the proper documents are accurately received, loans are ready to close, and above all, all parties have an exceptional experience throughout the loan process. The ideal candidate should have a background in loan processing and exceptional communication, listening, and problem-solving skills. If you are a detail-oriented, professional communicator who is interested in new opportunities, we want to hear from you! 

What You’ll Do 

• Embrace and embody our company’s core values and consumer-centric model to provide superb customer service throughout the loan process. 

• Process loans efficiently and effectively to ensure a smooth loan process for all involved parties.  

• Collaborate and proactively communicate with internal and external parties such as: 

  • Internal: Loan Originators, Branch Managers, Team Leaders, and additional Operations team members 
  • External: Underwriters, real estate agents, borrowers, title companies, attorneys, HOI agents, and escrow agents 

• Build personalized relationships with borrowers and collect documentation needed to complete the loan process. 

• Review, prepare and submit approved loan files to the title company for settlement. 

• Able to maintain high value relationships with our clients and within our internal teams by providing an excellent customer service experience to our loaners and borrowers

• Review all loan approvals and address any conditions required for Underwriting and Closing teams in a timely manner. 

• Meet or exceed our service level agreements (SLA) for turnaround time between all internal and external clients 

• Obtain and review documentation pertinent to various types of mortgages.  

• Coordinate with our Sales and Closing teams to ensure all parties involved in the loan process are provided with timely and accurate updates and have a positive experience. 

• Schedule and track closing dates, contingency dates, and loan lock expirations. 

• Maintain a meticulous record of data on the volume and status of loans in all applicable systems, including new applications, loans approved, canceled, or denied. 

• Highly communicative with outside vendors, borrowers and loan support team.  

• Able to memorialize all correspondence with loan parties 

• Additional responsibilities related to business needs. 

What You Need 

• 2+ years loan processing experience required. 

• Excellent written and verbal communication and follow-up skills. 

• Extremely comfortable speaking on the phone with clients and external parties. 

• Firm understanding of the mortgage loan process. 

• Team-oriented, adaptable and accountable. 

• High attention to detail and time management skills. 

• Strong sense of urgency and ability to meet tight deadlines. 

• Ability to multitask and prioritize projects with multiple deadlines. 

• Experience working with a high volume of both government and conventional loans. 

• Experience using Salesforce, ARIVE and similar software is a plus. 

• Broker/Correspondent experience is a plus.