Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The role of a Critical Incident Specialist is multifaceted, involving direct intervention in workplace incidents, providing support and guidance to corporate clients, and consulting on complex service requests. They work closely with the National Manager IM and are part of a network that responds to critical situations. Their interventions will often include onsite support by way of psychological first aid, conducting group psychoeducation sessions, providing 1:1 clinical support and intervention and guidance and support to senior management. This role is crucial in maintaining workplace stability and supporting employees through challenging times.

Key Responsibilities:

Conduct a thorough initial assessment of the current workplace environment and implement a structured follow-up with the corporate customers, adhering to guidelines.
Offer comprehensive crisis management support, including trauma and workplace violence consultations
Offer critical incident services and coordinate responses for complex trauma events
Coordinate clinical response for critical incidents and complex trauma events
Provide critical incident response support with psychological first aid, group psychoeducation sessions and individual support and intervention for workplace related critical incidents
Follows TELUS Health policies, procedures, and documentation practices.
Supports assigned roles in projects and department clinical initiatives.
Submits all required documentation such as reports, timesheets, invoices, and expense forms promptly
Participates in team meetings and supervisions
Ability to travel to various work locations within home state and some potential for interstate travel

What are we looking for:

Qualification in Psychology/Counselling/Social work
Professional registration with relevant health body (AHPRA, AASW, PACFA)
3 years post graduate clinical experience
Knowledge of impact of critical incidents, trauma in the workplace, effect on organizations and employees
Excellent report writing skills from Clinical Perspective

What We Are Offering:

Flexible working arrangements and opportunity to work from home when not required onsite
Access to peer consultation and external supervision.
Access to hundreds of professional development courses to help you further your clinical skills as you see fit.
Career progression - for the right clinicians, there are opportunities to further your career into leadership positions or specialist services.
Other benefits include wellbeing days, volunteer days, and a generous parental leave policy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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