Account Manager | B2B Marketing at JumpSeat

JumpSeat exists to eliminate random acts of sales and marketing.

JumpSeat is a hybrid creative agency + advisory organization. We work alongside B2B marketing and revenue-generating teams in the US to drive financial growth and success for our clients across various business focus areas including creative, demand generation, sales, business development and operations.

Our team has an immediate opening for a Strategic Account Manager to lead several of our clients across a diverse set of B2B industries, including SaaS, manufacturing, and transportation.

In this role you will become a trusted advisor to our clients with the full force of the JumpSeat team behind you. As the key point of client contact, you can expect to lead campaign strategy and execution, launch performance marketing initiatives, and lead client workshops. One thing is for sure, no two days in this role will be alike.

Responsibilities and Expectations

• We are a fully remote, diverse team distributed across the US and Latin America. We have both a core team and also rely on a trusted network of freelancers that work with us on a regular basis. The ideal candidate must be able to communicate effectively and ensure on-time delivery of materials working across time zones and working styles.
  
  
• We work in a dynamic and fast-paced environment. JumpSeat team members must feel comfortable managing multiple deliverables across clients. The ideal candidate will demonstrate an ability to execute across a wide range of varying capabilities – from branding to demand generation and more.
  
  
• We act as an extension of our client’s team. This individual will serve as the primary contact for assigned clients, understanding their goals, formulating strategies to address their business challenges, providing project updates, and addressing inquiries. Wherever possible, they should strive to add value to client relationships providing recommendations to drive long-term client retention and organic growth.
  
  
• We collaborate to drive continuous improvement. The account manager will also work closely alongside internal teams, being a referent to other account team members. Typical activities include: Project planning and timeline development, creative feedback sessions, campaign performance reviews and optimization, long-term client strategy development.

What to expect about this role

Client relationships (60-65%):

• You will build and grow strong relationships with our clients – advising, supporting, and guiding them through strategic project plans to help them grow their bottom line.
• You will deliver weekly/biweekly presentations to internal and client stakeholders, providing updates on KPIs and deliverables in regular status meetings.
• You will analyze and present performance results across a diverse range of campaigns, including paid media, email marketing, website/landing page development and more – clearly communicating learnings, and suggesting strategies to optimize future performance. You will lead & facilitate workshops both in-person (if needed) and digitally for diverse groups of stakeholders.

Delivery and execution (35-40%):

• You will collaborate with our internal team to develop comprehensive marketing strategies aligned with clients' objectives.
• You will work alongside the JumpSeat team to drive quality results for our clients in a timely manner.
• You will help execute all campaigns, tactics, and initiatives in B2B sales and marketing. This is a hands-on role: you will need to be resourceful and not afraid to get into the weeds.

Our ideal candidate has

• Exceptional communication skills, both written and verbal.
• +7 years of experience within an agency, management consulting, or start up environment is a must. We value resourcefulness and the initiative to tackle challenges head on.
• Ability to develop strategies for long- and short- term projects
• Strong time management and organization.
• A hands on attitude with a streak of curiosity. No task is too small. Leave no stone unturned.
• A passion for creative, comfortable pushing creative teams and clients towards bolder more unexpected solutions.
• Is tech savvy: has expertise with technology such as CRM tools (HubSpot and Salesforce), sales engagement platforms such as Outreach, analytics tools, and other marketing and sales platforms. Ability to learn new tools on the go.
• Able to efficiently analyze high volumes of data and advise executive stakeholders on key actions to take.
• Able to think creatively in developing content and messaging for campaigns.
• Able to provide and receive constructive feedback.
• Bachelor’s degree or higher in marketing, business development, strategic communications, or a related field preferred.

Interview process:

• 1st Interview with Talent
• 2nd Interview with Manager
• 3rd Interview: Team members
• 4th Practical case + Management