2nd Purser

This is a remote position.

• Commit to the Company’s Core Values – flawless execution, dedication to family & community, spirit of entrepreneurship, financial excellence and environmental stewardship.
  
• To maintain communication between the ship and port authorities, providing smooth daily clearance in the different ports of call for arrival and departure.
  
• Ensure that guests are traveling with the proper documentation.
  
• Assist Chief Purser with finance and administrative tasks.
  
• Supervise reception desk and carry out audits on front office finances, reporting and cash.
  

Responsibility and Authority

• Demonstrates a genuine concern for guests’ wellbeing at all times;
  
• Pro-active approach to problem solving;
  
• Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.
  
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• Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port requirements files, pre arrival advise to port agents, manifest distribution and port telex;
  
• Communication of Departure Manifests by email upon sailing from ports of call.
  
• Compiling, and forwarding all Visitor Requests to Security and ports of call, as well as providing name for docking spots;
  
• Maintaining Food and Beverage Cost Control Document (Victualling);
  
• Updates Non Revenue File for Housekeeping, Hotel Controller and Night Auditor;
  
• Sends Non Revenue Discounts to Internet Manager, Spa Manager & Boutique Manager, Assistant Purser
  
• Prepares Kosher Wine Amenities Request for onboard Sabbath Services
  
• Coordinates sending of Safety Letters with Assistant Pursers
  
• Charging Concessionaires for Office Supplies Consumption
  
• Prepares Port Authorities Requisition
  
• Updating monthly POB (Passengers on Board) Documents;
  
• Updated Voyage Report Daily
  
• Compiling and ensuring all Material Landing Manifests are completed accurately and forwarded in a timely manner to relevant port authorities;
  
• Logging hotel beverage spends and ensuring integrity versus system account postings and signatories;
  
• Reservations on staterooms for non revenue guests and maintaining non revenue log for housekeeping and night auditor;
  
• Arranging transport and accommodation for Guest Entertainers;
  
• Preparation of various files for new cruises, assisting Executive Concierge with embarkation duties and ensuring front desk is prepared for embarkation;
  
• Prepares and balances amenities;
  
• Prepares and distributes Special advise list;
  
• Reports no shows to Company head office;
  
• Collects and sends all courier packages to head office;
  
• Coordinates Purser on Duty Schedule
  
• Prepares EOC Filing
  
• New cruise preparation after Chief Purser loads cruise form NVS – addition of guest entertainers, cancellation of back to backs;
  
• Coordinates all administration for back to back guests and supervises Assistant Purser with sending of letters, etc.
  
• Finance
  Providing foreign currency to Front Office Staff and forecast money orders to be passed to Chief Purser;
• Weekly Audit front desk cash floats;
  
• Daily audit check on front desk cash handling;
  
• Monitoring open cash balances from guests ensuring all guest accounts are set up in accordance with Company Standards;
  
• Controls credit card authorizations and referrals and communication with guests on corrective action;
  
• Supervise sending of declined credit card letters an open balance cash letters sent by Assistant Purser and monitors all reports.
  
• Responding to Company Accounting on past guest account queries;
  
• Supervise the Bingo Calculations, verify postings forward to Chief Purser
  
• Performs all other duties as requested by supervisor.
  
• Facilitate the training of Front Desk Staff in financial aspects of the operation;
  
• Coach and support Assistant Purser in daily operation and where requested will facilitate additional training of Assistant Pursers for progression;
  
• Trains, coaches and leads crew to consistently superior levels of performance;
  
• Communicates standards of performance to employees;
  
• Ensures adherence to the company defined appraisal system;
  
• Creates and maintains a positive work environment;
  
• Models excellent leadership behaviour;
  
• Fosters teamwork within all departments onboard;
  
• Promotes, participates in and actively suggests enhancements of the Signature Service program.
  

Requirements

• MS Office Suite
  
• Fidelio Cruise including (but not limited to) modules:
  
• Cruise Management, Quick Check In.
  
• Micros Fidelio Point of Sale
  
• NVS – Visual Reservation System
  
• Hospitality Background preferred;
  
• Travel industry and previous shipboard experience required;
  
• Experience in front office, revenue operations and crew operations preferred;
  
• Knowledge of Clearance and Port Regulations preferred;
  
• Understanding of the highest level of service;
  
• Excellent administrative skills;
  
• Strong leadership skills and practice "leadership by example";
  
• Outgoing personality, open minded and flexible;
  
• Ability to work in an international environment;
  
• Ability to perform well under pressure;
  
• Excellent appearance and excellent social skills;
  
• Well organized;
  
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