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Excellence Officer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United Arab Emirates

Offer summary

Qualifications:

Bachelor's degree in Business Administration, Engineering, or a related field, Excellent analytical skills and attention to detail.

Key responsabilities:

  • Respond to customer inquiries and complaints professionally
  • Assist customers with property information and technical issues
  • Coordinate with departments for timely issue resolution
  • Gather and analyze customer feedback for improvement
  • Collaborate on customer engagement initiatives and industry trends
KAIZEN Asset Management Services logo
KAIZEN Asset Management Services Real Estate Management & Development SME https://kaizenams.com/
51 - 200 Employees
About KAIZEN Asset Management Services
Founded in 2006, KAIZEN Asset Management Services is amongst the top 20 property management firms in Dubai. Being the first ISO 9001:2015 certified provider, Kaizen AMS offers end-to-end solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. Kaizen AMS has an asset management portfolio valued at AED 19 billion across 130+ projects. We are also a proud corporate member of the U.S. Green Building Council. Banking on its approach of ‘Creating Memorable Experiences’, KAIZEN AMS has established itself as a distinctive brand within the UAE market. The properties managed by Kaizen AMS have some of the highest occupancy rates across the U.A.E. Kaizen AMS has earned the trust vote of notable real-estate clients in the UAE such as -Emirates REIT, Dubai South, Al Futtaim, Al Fardan, Binghatti and Select Group to name a few. Kaizen AMS operates under the unparalleled leadership of its CEO, Mr. Fadi Nwilati - a licensed CPA in Colorado, USA and certified by George Washington University. He holds over 12 years of investment and real estate experience within the Middle East in the commercial and residential sectors. Under Fadi’s visionary leadership, KAIZEN AMS has earned several prestigious industry awards including the - IRECMS Awards, Smart Built Environment Awards, Superbrands, Gulf Real Estate Awards for ‘Best Employer in Real Estate’ and ‘Best Consultancy in Real Estate’ - 2018 to name a few. Kaizen AMS has also been recognized as one of the most Influential Companies by the prestigious CM Today publication. For more information, please contact Kaizen AMS via WhatsApp at +971 58 877 5566, via email at info@kaizenams.com, or call the Customer Service center at 800 KAIZEN (524936). Follow us on: LinkedIn: https://www.linkedin.com/company/kaizen-ams Facebook: https://www.facebook.com/kaizenassetms Instagram: https://www.instagram.com/kaizen_ams/
See more KAIZEN Asset Management Services offers

Job description

KAIZEN Asset Management Services is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At Kaizen, we are committed to continuous improvement and delivering exceptional quality in everything we do.

Responsibilities

      • Respond promptly and professionally to customer inquiries and complaints via phone, and email.
      • Provide accurate information about our properties, amenities, and leasing options.
      • Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
      • Coordinate with other departments to ensure timely resolution of customer issues and requests.
      • Maintain detailed and accurate records of customer interactions in our CRM system.
      • Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
      • Collaborate with the marketing team to develop and implement customer engagement initiatives.
      • Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
      • Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.

Requirements

    • Bachelor's degree in Business Administration, Engineering, or a related field
    • Excellent analytical and problem-solving skills.
    • Attention to detail and ability to manage multiple projects simultaneously.
    • Excellent communication and interpersonal skills.
    • Proficiency in using quality management tools and software.
    • Strong organizational and project management skills.
    • Ability to work both independently and as part of a team.
    • Commitment to continuous improvement and excellence.

Required profile

Experience

Industry :
Real Estate Management & Development
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Quality ManagementContinuous Improvement ProcessProject Management

Other Skills

  • Detail Oriented
  • Verbal Communication Skills
  • Organizational Skills
  • Analytical Skills
  • Teamwork
Are you interested?

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