Wir wollen digitale ärztliche Beratung für jeden in Deutschland zugänglich machen. Wirklich für jeden! Um das zu erreichen, bauen wir die führende On-Demand-Plattform für Telemedizin. Und Dein Beitrag zählt.
Suchst du mehr als nur einen neuen Job? Eine sinnvolle Aufgabe, die dich richtig stolz macht? Herzlichen Willkommen! Wir sind TeleClinic, die führende Telemedizin-Plattform in Deutschland.
Die Digitalisierung des deutschen Gesundheitswesens ist in vollem Gange und wir bieten Dir die Möglichkeit, uns auf diesem revolutionären Weg zu begleiten. Werde Teil von TeleClinic und spiele eine entscheidende Rolle bei der Gestaltung einer gesünderen Gesellschaft.
Customer Centricity: Prioritize the needs of our core customers - doctors and patients - ensuring their satisfaction and retention. Develop and implement initiatives to enhance the overall customer experience, aligning operational processes with customer expectations. Collaborate closely with the Patient Growth and Doctor Growth teams to balance doctor supply and patient demand.
Leadership: Coach and mentor your cross-functional team (operations managers, customer success managers, CRM managers, support agents, product managers, and developers) to drive operational excellence. Lead with hands-on involvement and strategic oversight, fostering a customer-centric culture.
Ownership: Oversee all operational processes and the entire support and success journey for patients and doctors. Take full KPI responsibility for doctor retention rate, their productivity, NPS of both core customers (patients and doctors), support costs, and platform scalability.
Operational Excellence: Execute initiatives in an agile, fast-paced manner, leveraging automation tools and developer resources to create frictionless and scalable operations.
Execution: Optimize operations throughout the entire journey, aligning with other missions to reduce friction.
Technology: Utilize state-of-the-art technologies to drive efficiency and scalability. Stay abreast of domain trends to ensure a cutting-edge experience. Support the engineering team from a business perspective to deliver impactful technology solutions that drive crucial company and mission KPIs.
Driven Entrepreneur: You possess a strong customer-centric mindset and a hands-on mentality. Thrive in a growth-driven environment with lean working principles. Make decisive decisions in a fast-paced and uncertain environment, with a deep understanding of digital businesses, operations, and cutting-edge technologies.
Empathetic Leader: You possess leadership experience in dynamic environments and are adept at managing leadership responsibilities. As a charismatic communicator, you excel in delivering structured, open, and transparent communication, coupled with outstanding hands-on operational skills.
Hands-on and Strategic Problem Solver: You think strategically with the ability to adopt a broad perspective for deep diving into issues and executing solutions. Bringing very strong problem-solving and analytical skills with a focus on customer understanding and centricity
Experience Managing Multi-disciplinary Teams: Understand the challenges of working with a cross-functional operations team and know what it takes to succeed.
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