Offer summary
Qualifications:
2-3 years supervisory experience in Salesforce, In-depth knowledge of Salesforce CRM platform, Experience with DevOps Model and call analytics, Excellent English communication skills.
Key responsabilities:
- Assign tasks, monitor support tickets, and ensure timely resolutions
- Train team, create effective communication protocols
- Analyze team performance metrics, identify areas for improvement
- Collaborate with cross-functional teams, handle escalations efficiently
- Mentor team members, conduct quality assurance reviews