Offer summary
Qualifications:
2-3 years of Salesforce support experience, Supervisory or team lead experience, In-depth knowledge of Salesforce CRM, Experience with DevOps Model and call/support center analytics, Salesforce certifications are a plus.
Key responsabilities:
- Assigning tasks based on ticket urgency
- Monitor and resolve support tickets in a timely manner
- Coaching, training, and certification of team members
- Create effective communication protocols with customers
- Collaborate with cross-functional teams and address escalations