Position: Freight Logistics Supervisor, Compugen Finance Inc.
Location: Any Location in Canada, but Preference to Richmond Hill, Ontario
About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
Founded in 2007,
Compugen Finance (CFI) focuses on the acquisition, disposition and reuse of technology as well as technology financing (leasing) through creative, innovative and socially beneficial initiatives. CFI is a subsidiary of Compugen Inc. The Green 4 Good (G4G) program, managed by CFI, offers companies an effective way to solve end-of-first-life™ IT asset disposition while donating cash and new technology to charity.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
Freight Logistics Supervisor
We are searching for an experienced Freight Logistics Supervisor to support sales with current customer relationships and actively grow our business through new customer acquisition and expanding our footprint with existing customers. By prospecting, communicating value, developing long term relationships and closing deals in your territory, your success will play an integral role in building our long-term customer experiences while achieving sales revenue goals.
Position Summary
Reporting to the Operations Manager, this position is primarily responsible for managing and overseeing team members and all inbound and outbound freight from our 3PL warehouses/ITAD processing facilities.
Our Head Office is located in Richmond Hill, ON.
This is a Hybrid work opportunity.
How you’ll make a huge impact here - and in your career: - Customer Service and Support
- Lead and manage Carrier relationships. Negotiate freight rates, maintain service levels, manage day-to-day operations, improve costs, proposing other service efficiencies across our distribution network.
- Action and support pickup requests from customers in liaison with Account Associates. Proactively work with carriers to obtain freight estimates and book freight accordingly.
- Effectively manage communication with customers and designated logistics partner.
- Ensure compliance with logistics partner on forms and documentation needed to guarantee a satisfactory pickup arrangement, this may include communication on site visits.
- Partner with Account Associates and/or Inside Sales Representatives in meeting with customers for special projects.
- Cross functional department support and reporting
- Create and execute on SOP’s for the Freight and Logistics department with cross functional departments and their processes.
- Support resolution of problems or concerns that arise relating to freight logistics
- Maintain metrics and analyze data to assess performance and implement improvements; continually seek to identify cost saving opportunities to reduce or eliminate system cost
- Maintain awareness of current market conditions.
- Create and manage SLA’s (Service Level Agreements) with carriers/suppliers to monitor performance and cost control as per SOPs.
- Customs/Regulatory compliance
- Lead compliance with cross border customs in coordination with freight and logistics partners. Responsible for declaration/transactions with Canada Customs and Border security
- Ensure operations team is fully compliant with local rules and regulations.
- Freight invoices
- Process freight and logistics invoices received from carriers/suppliers including discrepancy resolution and payment approvals
Skills and qualifications, you’ll bring:
- Bachelor's degree in Business Administration, Engineering, or equivalent experience.
- 5+ years total experience in supply chain, logistics, and/or related technologies.
- Strong project management skills
- Cross functional/organizational team management and facilitation skills (internal and external)
- Ability to plan, schedule, work independently and as part of a team.
- Strong sense of urgency with the ability to manage multiple priorities
- Willingness to learn and adapt quickly in a fast-paced agile environment
- Strong interpersonal and robust verbal/written communication skills.
- Demonstrated attention to detail, thoroughness in work, and ability to meet deadlines
What you’ll love about us:
Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers.
We value and celebrate the diversity of our team and welcome applications from racially visible persons, Indigenous peoples and persons of the LGBTQ+ community.
Most importantly, we love to work hard, and we love to have fun. We’re in it to win it.
What CFI Offers You:
- Opportunity to make a difference in the constantly evolving world of Technology
- Ability to help our customers realize new possibilities
- Exciting, fast paced challenging work environment
- A culture where authenticity and diversity is valued
- Professional Development Opportunities
- Participation in WIT (Women In Technology) Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Work/life flexibility
Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.
